Operations Manager

WM (Waste Management); Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

WM (Waste Management) is seeking a front-line leadership professional responsible for onboarding, developing, coaching, mentoring, and driving performance management for drivers and helpers. The role involves field work, daily engagement with frontline teams, and ensuring safety remains a top priority.

Key duties include providing tools and feedback for onboarding, maintaining open communication with new hires, and conducting root cause investigations for incidents to retrain staff accordingly.

Qualifications

• Requires Associate's Degree or High School Diploma with 2 years of relevant work experience.
• Must be at least 18 years old and legally eligible to work in the U.S.
• Valid Driver's License at hire.
• Excellent communication and relationship-building skills.

Responsibilities

• Onboard and develop frontline drivers and helpers; provide coaching and feedback.
• Meet daily with new hires to support onboarding and ongoing development.
• Ensure safety practices are followed and lead by example.
• Conduct root cause investigations for injuries/incidents and ensure retraining.
• Document and maintain records required by regulatory agencies such as the DOT.
• Visit customer sites to assess and address safety concerns and service needs.

Skills

Onboarding

Coaching

Mentoring

Performance Management

Safety Practices

Education

Associate's Degree

High School Diploma + 2 years experience

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.