Operations Manager - Stores

Michaels Stores; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Michaels Stores seeks an Operations Manager for their Columbus location to lead operational processes, manage inventory, and ensure a customer-centric shopping experience. The ideal candidate will have retail management experience and the ability to train and motivate a team. This full-time position offers comprehensive benefits and the opportunity to contribute to a creative retail environment.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Preferred experience in retail management leadership.
• Ability to manage a team and achieve KPIs.
• Strong customer service skills.

Responsibilities

• Lead operational processes to deliver sales and profits.
• Manage inventory and merchandise operations.
• Train and coach team members for performance.

Skills

Retail management leadership

Customer service

Inventory management

Team leadership

Job description

Join to apply for the Operations Manager - Stores role at Michaels Stores.

Store - COLUMBUS-GRACELAND, OH

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.

Major Activities

1. Assist Store Manager in planning and supporting the scheduling and execution of store workload.
2. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
3. Support and participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
4. Achieve your KPI’s; manage your team to achieve their role KPI’s.
5. Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
6. Manage and execute the inventory management processes in store.
7. Manage and execute merchandise operations and Omni channel processes.
8. Manage and execute shrink and safety programs.
9. Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
10. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
11. Serve as Manager on Duty (MOD).
12. Acknowledge customers, help locate product and provide solutions.
13. Cross trained in Custom Framing selling and production.
14. Assist with Omni channel processes.

Other Duties As Assigned

Preferred Experience

• Retail management leadership experience.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We prioritize the wellbeing of our teams with comprehensive benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer. We are committed to full inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Retail