Retail Store Manager - Columbus, GA

T-Mobile; Columbus (GA); On-site; USD 50,000 - 91,000; Full time

Job summary

A leading company in telecommunications is seeking a Retail Store Manager to oversee store operations and lead a dynamic team. This role involves hiring, training, and ensuring excellent customer service while achieving sales goals. Candidates should have management experience in retail and strong communication skills.

Benefits

Medical, dental, and vision benefits

401(k) and stock plans

Paid time off and holidays

Tuition assistance

Employee discounts

Qualifications

• 2-4 years management experience in retail sales required.
• 2-4 years sales and sales management experience required.

Responsibilities

• Responsible for all operations of a T-Mobile retail store.
• Conduct observations of employee-customer interactions and provide feedback.
• Support team development through training and mentoring.

Skills

Communication skills

Proficiency in Microsoft Office

Store management and operations

Customer service

Education

High School Diploma/GED

Bachelor's Degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to excel in connecting customers to their world.

Responsible for all operations of a T-Mobile retail store, including hiring, scheduling, training, marketing, assets prevention, and team leadership. Primary point of contact for store employees.

Job Responsibilities

1. Conduct observations of employee-customer interactions, provide feedback, and ensure training is completed timely.
2. Address customer issues to enhance their experience with the T-Mobile brand.
3. Own store success, managing staffing, scheduling, marketing, loss prevention, and other store functions.
4. Support operational excellence by monitoring sales, inventory, and implementing new programs.
5. Maintain a clean and organized store environment.
6. Hire passionate employees committed to building customer relationships and embracing the T-Mobile brand.
7. Support team development through training and mentoring.
8. Lead by example, staying updated on products, services, and leadership best practices.
9. Create an inclusive environment and support team initiatives.
10. Drive store productivity, manage expenses, and achieve financial KPIs.
11. Recognize and celebrate team achievements.
12. Meet or exceed sales goals and success metrics.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years management experience in retail sales (Required)
• 2-4 years sales and sales management experience (Required)

Knowledge, Skills, and Abilities

• Communication skills (Required)
• Proficiency in Microsoft Office (Required)
• Store management and operations (Required)
• Customer service (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Total Target Cash Pay Range: $66,900 - $120,600, including incentives. Base Pay Range: $50,175 - $90,450. Actual pay varies based on location, qualifications, and experience. For specific pay ranges based on location, click here.

Benefits

Full and part-time employees are eligible for benefits including medical, dental, vision, FSA, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, discounts, and more. Details at www.t-mobilebenefits.com.

Growth and Culture

We promote continuous growth and career development, embodying our values and fostering an inclusive, dynamic environment. Apply now and be unstoppable!

Equal Opportunity Employment

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, gender, or other protected characteristics. For accommodations, contact [e-mail] or call 1-844-873-9500.