Operations Manager - Stores

Michael's; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading retail company is seeking a Store Manager for their Columbus location. The role involves leading operational processes, managing inventory, and ensuring a customer-centric shopping experience. Candidates should have retail management experience and a commitment to team development and customer service.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Retail management leadership experience preferred.

Responsibilities

• Lead operational processes to deliver sales and profits.
• Manage inventory and merchandise operations.
• Train and coach team members.

Skills

Leadership

Customer Service

Inventory Management

Visual Merchandising

Job description

Store - COLUMBUS-GRACELAND, OH

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.

Major Activities

1. Assist Store Manager in planning and supporting the scheduling and execution of store workload.
2. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
3. Support and participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
4. Achieve your KPIs; manage your team to achieve their role KPIs.
5. Manage visual merchandising standards and execution of feature space and seasonal layouts.
6. Manage inventory management processes in store.
7. Manage merchandise operations and Omni channel processes.
8. Manage shrink and safety programs.
9. Train, observe, and coach the team to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development.
10. Interact respectfully with others; remain positive; promote commitment to the organization’s vision and values; serve as a role model.
11. Serve as Manager on Duty (MOD).
12. Acknowledge customers, help locate products, and provide solutions.
13. Cross-train in Custom Framing selling and production.
14. Assist with Omni channel processes.

Other duties as assigned

Preferred Experience

• Retail management leadership experience

Physical Requirements

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting; climate-controlled public areas; some stock rooms may not be climate-controlled; some outdoor work for tasks like retrieving shopping carts or unloading trucks; work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize the wellbeing of our teams with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.