Assistant Store Manager - Operations

The Home Depot; Chaska (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking an Assistant Store Manager - Operations to undergo a comprehensive training program. This role involves hands-on experience in managing store operations, customer service, and sales strategies. Candidates should have leadership experience and a high school diploma, with a preference for a bachelor's degree. The position offers opportunities for mentorship and professional development in a dynamic retail environment.

Qualifications

• Must be 18 or older and legally permitted to work in the U.S.
• Minimum of 3 years of work experience and 2+ years of leadership experience.

Responsibilities

• Participate in a structured training program covering retail management.
• Supervise associates to promote a positive selling environment.
• Perform opening/closing duties and ensure safety compliance.

Skills

Customer Focus

Action Oriented

Collaboration

Effective Communication

Resourcefulness

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Join to apply for the Assistant Store Manager - Operations role at The Home Depot

Position Purpose

Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM-ITs are expected to lead by example and uphold all lawful company policies during their training period, which lasts up to 6 weeks.

Key Responsibilities

1. Training and Preparation (50%): Participate in a structured training program covering retail management, including operations, customer service, sales, profitability, and company policies. Support staffing, stock management, associate supervision, customer issue resolution, and service support. Complete all training modules and assessments.
2. Customer Experience (15%): Supervise associates to promote a positive selling environment, drive customer service, and ensure customer concerns are addressed promptly.
3. Sales and Productivity (15%): Collaborate on merchandise placement, signage, inventory management, and support store systems and financial operations.
4. Operations Management (10%): Perform opening/closing duties, adhere to SOPs, ensure safety compliance, and mitigate shrinkage.
5. Safety (10%): Follow all safety and hazmat procedures to maintain a safe working environment.

Additional Details

• This position reports to the Store Manager and has no direct reports.
• Travel is typically less than 5% overnight.
• Physical requirements include standing, walking, and lifting moderate weights.
• Work environment is primarily indoors with occasional mild discomfort.

Minimum Qualifications

• Must be 18 or older and legally permitted to work in the U.S.
• Minimum of 3 years of work experience and 2+ years of leadership experience.
• High school diploma or GED required; bachelor’s degree preferred.

Competencies

• Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Resourceful