Assistant Store Manager, Operations

The Home Depot; SOUTH PLAINFIELD (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking an Assistant Store Manager, Operations in South Plainfield. This role involves comprehensive training in operations management, customer service, and sales strategies. Candidates should have a high school diploma and relevant work experience, with opportunities for leadership development.

Qualifications

• 18+ years old, eligible to work in U.S.
• 3+ years work experience, 2+ years leadership experience.

Responsibilities

• Participate in a structured training program covering retail management.
• Supervise associates and lead customer service initiatives.
• Perform opening/closing MOD duties and adhere to SOPs.

Skills

Customer Focus

Communication

Collaboration

Action Oriented

Resourceful

Education

High school diploma/GED

Bachelor's degree (preferred)

Job description

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Position Purpose

Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM-ITs are expected to lead by example and uphold all lawful company policies during their training period, which lasts up to 6 weeks.

Key Responsibilities

1. Training and Preparation (50%): Participate in a structured training program covering retail management, including operations, customer service, sales, profitability, and policies. Support staffing, stock management, associate supervision, customer issue resolution, and service support. Complete all training modules and assessments.
2. Customer Experience (15%): Supervise associates, lead customer service initiatives, and ensure customer concerns are addressed effectively.
3. Sales and Productivity (15%): Collaborate on merchandise placement, signage, inventory management, and store equipment and systems operation.
4. Operations Management (10%): Perform opening/closing MOD duties, adhere to SOPs, especially safety, and mitigate shrinkage.
5. Safety (10%): Enforce safety and hazmat procedures for self and associates.

Additional Details

• Reports to: Store Manager
• Direct Reports: None
• Travel: Less than 5% overnight travel
• Physical Requirements: Standing, walking, lifting moderate weight
• Working Conditions: Indoor, mild discomfort possible
• Minimum Qualifications: 18+ years old, eligible to work in U.S.
• Education: High school diploma/GED; preferred bachelor's degree
• Experience: 3+ years work experience, 2+ years leadership experience
• Certifications: None required
• Core Competencies: Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Resourceful

Apply End Date: 05/31/2025