Operations Manager - SoHo

Brobston Group LLC; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

Brobston Group LLC is seeking an Operations Manager for their Diesel SoHo retail store in New York. This role involves driving operational excellence, managing inventory, and leading a high-performing team.

The ideal candidate will have over 5 years of retail operations management experience, strong leadership abilities, and proficiency in inventory management software. Candidates should be available evenings, weekends, and holidays as needed.

Qualifications

• Minimum of 5+ years of retail operations management experience.
• Ability to lead and develop teams of 10 or more associates.
• Strong understanding of retail inventory management and audit processes.

Responsibilities

• Oversee daily operational functions including cash management and store readiness.
• Ensure consistent execution of operational standards and visual merchandising.
• Manage controllable expenses and monitor KPIs.

Skills

Retail operations management

Inventory management software

SAP

Excel

Team leadership

Communication skills

Job description

Summary

The Operations Manager is responsible for the day-to-day operational excellence of the Diesel SoHo retail store, ensuring a seamless branded customer experience while driving efficiency across all in-store functions. This hands-on leader partners with the Store Manager and cross-functional teams to execute operational standards, manage inventory and compliance, and develop a high-performing store team. The role requires strong people leadership, operational discipline, and a focus on metrics and continuous improvement.

Responsibilities

• Oversee daily operational functions including opening/closing procedures, cash management, and store readiness.
• Ensure consistent execution of operational standards, visual merchandising, and brand presentation.
• Manage scheduling, floor coverage, task delegation, and serve as Manager on Duty when required.
• Oversee receiving, processing, cycle counts, inventory audits, and reconciliation to maintain inventory accuracy.
• Partner with Retail Operations and Store Manager to identify shrink risks and implement corrective measures.
• Monitor KPIs (units per transaction, shrink, payroll) and prepare operational reports and action plans.
• Manage controllable expenses, supply and fixture levels, maintenance requests, and safety compliance.
• Recruit, onboard, train, coach, and conduct performance management for store associates.

Requirements

• Minimum of 5+ years of retail operations management experience.
• Proficiency in inventory management software, SAP, and Excel; familiarity with RFID a plus.
• Demonstrated ability to lead and develop teams of 10 or more associates.
• Strong understanding of retail inventory management, POS systems, loss prevention, and audit processes.
• Proven track record of executing operational initiatives in a metrics-driven environment with strong organizational and communication skills.
• Ability to stand for extended periods, lift up to 40 lbs., and perform frequent movement throughout sales floor and stockroom.
• Full availability including evenings, weekends, and holidays as required by the business.