Operations Manager (1293)

Mayors Jewelers; Boca Raton (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Mayors Jewelers is seeking an Operations Manager to oversee the showroom's operations, ensuring an exemplary client experience. The role requires leadership of daily store activities, collaboration with sales teams, and strict adherence to company policies and procedures.

You will manage staffing, training, floor coverage, inventory, loss prevention, and system usage (POS, SAP) to support peak performance in a fast-paced luxury retail environment.

Qualifications

• Experience in Operations in a service-related industry.
• High school/college degree.

Responsibilities

• Direct and oversee daily store operations including opening and closing.
• Hire, train, and onboard staff per company policies.
• Maintain brand image and visual displays.
• Ensure client experience is superior across sales and service.
• Manage inventory, shipping, receiving, and cycle counts.
• Enforce loss prevention and security procedures.
• Balance operational functions including invoices and mail checks.
• Ensure POS and SAP systems are used correctly.
• Complete duties as assigned by management.

Skills

Analytical skills

Microsoft Word

Microsoft Excel

Communication skills

Detail oriented

Team collaboration

Strategic thinking

Education

High school diploma or college degree

Tools

SAP

Job description

Operations Manager

The Operations Manager oversees and directs the operations function within the Showroom. He/she is the expert on all Standard Operating Procedures, systems, and tools, ensuring the smooth running of operations to enable the ultimate client experience. The Operations Manager will report to the Showroom Director. The Operations Manager is the heart of the back of house operations. He/she loves not only working with internal and external clients by supporting all sales endeavors but also has a deep appreciation for doing things better. The Operations Manager has strong communication skills and works effectively with sales professionals and other members of management to help drive the business. Sales support, process efficiencies and procedure compliance are the name of the game in operations.

Responsibilities

• Manages employees' issues in accordance with company guidelines and practices.
• Partner with management to successfully and thoroughly board new hires including training on company processes, policies, and procedures.
• Complete all new hire paperwork.
• Act as a role model for company’s “floor-ready” expectations in terms of dress code; behave as a brand ambassador to all audiences.
• Assist with floor coverage to support team in providing a superior experience for clients. Set an example through client interactions and ensure a welcoming environment exists on the floor.
• Support brand image by ensuring all displays and visual areas are in keeping with visual direction throughout the day. Partner with visual merchandising team as needed.
• Address and successfully resolve client situations according to company philosophy and standards.
• Manage daily store operations, including opening and closing the store and scheduling security guards.
• Oversee all shipping and receiving activities including cycle counts, inventory control, and inventory.
• Oversee the Service Department working closely with the Repair manager.
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management.
• Reconcile any merchandise discrepancies, re-ticket merchandise, make necessary price adjustments.
• Manage controllable expenses.
• Oversee that after-sale procedure is maintained at all times.
• Oversee the timely and accurate balancing of operational functions inclusive of mail checks, and invoices.
• Maintain thorough understanding of all policies, procedures and processes. Ensure team adherence to company retail operating and security procedures.
• Ensure digital fluency and systems knowledge, this includes training and education on POS and SAP.
• Complete all duties as assigned by management.

Experience

• Previous experience in Operations in a service-related industry.
• High school/college degree.

Skills

• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented.
• Ability to understand and adhere to company standards.
• Flexibility to perform different tasks based on day-to-day business needs.
• Perform opening and closing procedures.
• Excellent attention to detail.
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities.
• Team-focused with a desire to collaborate effectively.
• Innovative, proactive, and strategic.

Working Environment

• Schedule flexibility and availability required to accommodate staff.
• Can frequently be interrupted many times during the day.