Operations Manager – Service, Routes & Warehouse Leader

Water Treatment Equipment Co; Bismarck (ND); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

401K retirement with company match

Vacation, paid time off

Company-provided workwear

Cell phone

Tablet

Company-paid sales training

Additional Culligan Corporate Subject 

Matter Expert training offered

Employee discounts for Culligan in‑hom

e products

Additional perks are also available

Job summary

Culligan seeks an Operations Manager with a track record in customer-focused leadership. This role reports to the dealership's general manager and oversees service, route, and warehouse staff.

You will implement policies, procedures, and systems to ensure efficient, high-quality customer service that exceeds expectations. Responsibilities include supervising technicians, drivers, and warehouse personnel; coordinating deliveries and service calls; enforcing company standards; and driving

Qualifications

• 3–5 years of front-line supervisory or management experience.
• Water treatment experience or plumbing background preferred.
• Proficient in Microsoft Office programs (Excel, Outlook, Word).
• Valid driver's license and state certificates as required.
• Strong communication and customer service skills.

Responsibilities

• Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff.
• Manage efficient routing of deliveries and service calls.
• Administer company policies and procedures within the branch.
• Conduct daily reviews with technicians, drivers, and staff.
• Assign, schedule, and review all daily service work, deliveries, and warehouse activities.
• Maintain performance standards for call-backs, stops per day, and overall productivity.
• Coach and counsel employees and address performance issues promptly.
• Respond to customer inquiries, including negative situations.
• Complete basic installation and removal of water treatment equipment.
• Adhere to safety guidelines and maintain an organized warehouse.
• Manage, maintain, and secure inventory and supplies.

Skills

Supervisory experience

Management experience

Water treatment experience

Plumbing background

Microsoft Office (Excel, Outlook, Word

Job description

Culligan seeks an Operations Manager with a track record in customer-focused leadership. This role reports to the dealership's general manager and oversees service, route, and warehouse staff.

You will implement policies, procedures, and systems to ensure efficient, high-quality customer service that exceeds expectations. Responsibilities include supervising technicians, drivers, and warehouse personnel; coordinating deliveries and service calls; enforcing company standards; and driving