Operations Manager

Culligan - 41NE; Bismarck (ND); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Company car

Competitive salary

Employee discounts

Free uniforms

Training & development

Additional Culligan Corporate Subject…

Zusammenfassung

Culligan is seeking an Operations Manager in Bismarck, ND to lead Service Technicians, Route Drivers, and Warehouse Staff. The role focuses on implementing efficient customer service policies and driving operational excellence across branches.

You will establish policies, oversee daily activities, and ensure high-quality, timely service while maintaining safety and productivity standards. This position offers opportunities for growth and hands-on leadership.

Qualifikationen

• 3–5 years frontline supervisory or management experience.
• Water treatment or plumbing background preferred.
• Proficient with Microsoft Office (Excel, Outlook, Word).
• Valid driver's license and required certifications.

Aufgaben

• Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff.
• Manage routing of deliveries and service calls.
• Enforce branch policies and procedures.
• Review performance with technicians and staff daily.
• Schedule and review daily service work, deliveries, and warehouse tasks.
• Maintain call-back and productivity standards.
• Coach employees and address performance issues promptly.
• Respond to customer inquiries, including negative situations.
• Assist with basic installation/removal of water treatment equipment.
• Uphold safety guidelines and keep warehouse organized.
• Manage inventory and supplies.

Kenntnisse

Supervisory experience

Water treatment exposure

MS Office

Driver's license

Customer service

Tools

Excel

Outlook

Word

Jobbeschreibung

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Employee discounts
• Free uniforms
• Training & development

We Offer

• Medical insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-provided workwear, cell phone, tablet
• Company-paid sales training
• Additional Culligan Corporate Subject Matter Expert training offered
• Employee discounts for Culligan in-home products
• Additional perks are also available

Position Overview

Culligan seeks an individual experienced in customer-focused positions to act as an Operations Manager. This position reports to the dealership's general manager and is responsible for managing all service, route, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations.

Responsibilities

• Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff
• Manage efficient routing of deliveries and service calls
• Consistently administer company policies and procedures within the branch
• Perform daily reviews with individual Service Technicians, Route Drivers, and Staff
• Assign, schedule, and review all daily service work, deliveries, and warehouse activities
• Maintain performance standards for call-backs, stops per day, and overall productivity
• Coach and counsel employees and address performance issues in a timely manner
• Respond promptly to all customer inquiries, including any negative customer situations
• Complete basic installation and removal of water treatment equipment
• Adhere to and uphold all company safety guidelines and safe work practices
• Maintain an organized and neat warehouse
• Manage, maintain, and secure equipment inventory and supplies

Qualifications

• 3-5 years of front-line supervisory or management experience
• Water treatment experience or plumbing background preferred
• Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word
• Valid driver's license and all state-mandated special motor vehicle operations certificates
• Strong communication and customer service skills

About Culligan

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.