Operations Leader: Service, Routes & Warehouse Excellence

culligan-careers; Bismarck (ND); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Employee discounts

Free uniforms

Training & development

Medical insurance

Vacation, paid time off

Company-provided workwear, cell phone,

Job summary

Culligan seeks an experienced Operations Manager to lead service technicians, route drivers, and warehouse staff. Reporting to the dealership's general manager, you will implement policies and systems to ensure efficient customer service that exceeds expectations.

This role requires strong supervisory skills, routing optimization, safety compliance, and hands-on involvement with installation of water treatment equipment when needed.

Qualifications

• 3-5 years of front-line supervisory or management experience
• Water treatment experience or plumbing background preferred
• Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word
• Valid driver's license and all state-mandated special motor vehicle operations certificates
• Strong communication and customer service skills

Responsibilities

• Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff
• Manage efficient routing of deliveries and service calls
• Consistently administer company policies and procedures within the branch
• Perform daily reviews with individual Service Technicians, Route Drivers, and Staff
• Assign, schedule, and review all daily service work, deliveries, and warehouse activities
• Maintain performance standards for call-backs, stops per day, and overall productivity
• Coach and counsel employees and address performance issues in a timely manner
• Respond promptly to all customer inquiries, including any negative customer situations
• Complete basic installation and removal of water treatment equipment
• Adhere to and uphold all company safety guidelines and safe work practices
• Maintain an organized and neat warehouse
• Manage, maintain, and secure equipment inventory and supplies

Skills

Supervision experience

Customer service

Communication

Water treatment experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Culligan seeks an experienced Operations Manager to lead service technicians, route drivers, and warehouse staff. Reporting to the dealership's general manager, you will implement policies and systems to ensure efficient customer service that exceeds expectations.

This role requires strong supervisory skills, routing optimization, safety compliance, and hands-on involvement with installation of water treatment equipment when needed.