Operations Manager

Water Treatment Equipment Co; Bismarck (ND); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

401K retirement with company match

Vacation, paid time off

Company-provided workwear

Cell phone

Tablet

Company-paid sales training

Additional Culligan Corporate Subject 

Matter Expert training offered

Employee discounts for Culligan in‑hom

e products

Additional perks are also available

Job summary

Culligan seeks an Operations Manager with a track record in customer-focused leadership. This role reports to the dealership's general manager and oversees service, route, and warehouse staff.

You will implement policies, procedures, and systems to ensure efficient, high-quality customer service that exceeds expectations. Responsibilities include supervising technicians, drivers, and warehouse personnel; coordinating deliveries and service calls; enforcing company standards; and driving

Qualifications

• 3–5 years of front-line supervisory or management experience.
• Water treatment experience or plumbing background preferred.
• Proficient in Microsoft Office programs (Excel, Outlook, Word).
• Valid driver's license and state certificates as required.
• Strong communication and customer service skills.

Responsibilities

• Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff.
• Manage efficient routing of deliveries and service calls.
• Administer company policies and procedures within the branch.
• Conduct daily reviews with technicians, drivers, and staff.
• Assign, schedule, and review all daily service work, deliveries, and warehouse activities.
• Maintain performance standards for call-backs, stops per day, and overall productivity.
• Coach and counsel employees and address performance issues promptly.
• Respond to customer inquiries, including negative situations.
• Complete basic installation and removal of water treatment equipment.
• Adhere to safety guidelines and maintain an organized warehouse.
• Manage, maintain, and secure inventory and supplies.

Skills

Supervisory experience

Management experience

Water treatment experience

Plumbing background

Microsoft Office (Excel, Outlook, Word

Job description

Benefits:

• Company-provided workwear, cell phone, tablet
• Additional Culligan Corporate Subject Matter Expert training offered
• Employee discounts for Culligan in-home products
• Additional perks are also available

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Employee discounts
• Free uniforms
• Training & development

We Offer

• Medical insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-provided workwear, cell phone, tablet
• Company-paid sales training
• Additional Culligan Corporate Subject Matter Expert training offered
• Employee discounts for Culligan in-home products
• Additional perks are also available

Position Overview

Culligan seeks an individual experienced in customer-focused positions to act as an Operations Manager. This position reports to the dealership's general manager and is responsible for managing all service, route, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations.

Responsibilities

• Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff
• Manage efficient routing of deliveries and service calls
• Consistently administer company policies and procedures within the branch
• Perform daily reviews with individual Service Technicians, Route Drivers, and Staff
• Assign, schedule, and review all daily service work, deliveries, and warehouse activities
• Maintain performance standards for call-backs, stops per day, and overall productivity
• Coach and counsel employees and address performance issues in a timely manner
• Respond promptly to all customer inquiries, including any negative customer situations
• Complete basic installation and removal of water treatment equipment
• Adhere to and uphold all company safety guidelines and safe work practices
• Maintain an organized and neat warehouse
• Manage, maintain, and secure equipment inventory and supplies

Qualifications

• 3-5 years of front-line supervisory or management experience
• Water treatment experience or plumbing background preferred
• Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word
• Valid driver's license and all state-mandated special motor vehicle operations certificates
• Strong communication and customer service skills

About Culligan

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

Compensation: $60,000.00 - $80,000.00 per year

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.