Operations Manager

Culligan; Bismarck, Northern (ND, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) matching

Company car

Medical insurance

Vacation time

Workwear

Cell phone

Tablet

Sales training

Expert training

Employee discounts

Job summary

Culligan seeks an Operations Manager with strong customer-focused leadership to oversee Service Technicians, Route Drivers, and Warehouse Staff. This role reports to the dealership's general manager and will implement policies and systems to ensure efficient, high-quality customer service that exceeds expectations.

Key duties include supervising daily operations, scheduling, coaching, and reviewing performance; maintaining safety, organization, and inventory; and ensuring responsive handling of

Qualifications

• 3-5 years of front-line supervisory or management experience.
• Water treatment experience or plumbing background preferred.
• Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word.
• Valid driver's license and all state-mandated special motor vehicle operations certificates
• Strong communication and customer service skills

Responsibilities

• Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff
• Manage efficient routing of deliveries and service calls
• Consistently administer company policies and procedures within the branch
• Perform daily reviews with individual Service Technicians, Route Drivers, and Staff
• Assign, schedule, and review all daily service work, deliveries, and warehouse activities
• Maintain performance standards for call-backs, stops per day, and overall productivity
• Coach and counsel employees and address performance issues in a timely manner
• Respond promptly to all customer inquiries, including any negative customer situations
• Complete basic installation and removal of water treatment equipment
• Adhere to and uphold all company safety guidelines and safe work practices
• Maintain an organized and neat warehouse
• Manage, maintain, and secure equipment inventory and supplies

Skills

Supervisory experience

Water treatment

MS Office

Driver's license

Customer service

Tools

Excel

Outlook

Word

Job description

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Employee discounts
• Free uniforms
• Training & development

We Offer

• Medical insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-provided workwear, cell phone, tablet
• Company-paid sales training
• Additional Culligan Corporate Subject Matter Expert training offered
• Employee discounts for Culligan in-home products
• Additional perks are also available

Position Overview

Culligan seeks an individual experienced in customer-focused positions to act as an Operations Manager. This position reports to the dealership's general manager and is responsible for managing all service, route, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations.

Responsibilities

• Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff
• Manage efficient routing of deliveries and service calls
• Consistently administer company policies and procedures within the branch
• Perform daily reviews with individual Service Technicians, Route Drivers, and Staff
• Assign, schedule, and review all daily service work, deliveries, and warehouse activities
• Maintain performance standards for call-backs, stops per day, and overall productivity
• Coach and counsel employees and address performance issues in a timely manner
• Respond promptly to all customer inquiries, including any negative customer situations
• Complete basic installation and removal of water treatment equipment
• Adhere to and uphold all company safety guidelines and safe work practices
• Maintain an organized and neat warehouse
• Manage, maintain, and secure equipment inventory and supplies

Qualifications

• 3-5 years of front-line supervisory or management experience
• Water treatment experience or plumbing background preferred
• Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word
• Valid driver's license and all state-mandated special motor vehicle operations certificates
• Strong communication and customer service skills

About Culligan

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.