Operations Manager- Service (Houston)

ThyssenKrupp Elevator Corporation in; Houston (TX); On-site; USD 65,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Manager in Houston to lead teams and prioritize safety in the elevator service sector. This role involves supervising staff, ensuring quality audits, and enhancing service delivery. The ideal candidate will have a strong background in the elevator industry and management, with a focus on safety and efficiency. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on service quality and customer satisfaction in a dynamic environment.

Qualifications

• Thorough knowledge of the elevator industry and management methods.
• Bachelor's degree or extensive industry experience required.

Responsibilities

• Supervise teams and manage performance, training, and safety.
• Perform quality audits and ensure efficient repairs.
• Collaborate with sales and branch managers to meet customer needs.

Skills

Elevator Industry Knowledge

General Management Methods

Problem Solving

Technical Interpretation

Education

Bachelor's Degree

Management Experience

Job description

Operations Manager- Service (Houston) (Finance)

Join TK Elevator as an Operations Manager in Houston, TX, to lead teams, prioritize safety, and enhance service quality—apply today!

Education & Experience:

• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Bachelor's degree (or extensive industry and management experience); or two years' experience managing at a branch departmental level; or an equivalent combination of education and experience.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form, and handle several abstract and concrete variables.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Operations Manager - Service in Houston, TX.

Essential Job Functions:

• Supervise superintendents and employees by providing direction, training, and communicating company policies, procedures, and objectives, including hiring, performance management, and discipline.
• Administer the safety program, perform safety audits when necessary, and emphasize safety to all employees.
• Visit job sites and perform quality audits to ensure repairs are completed efficiently and cost-effectively.
• Ensure NIM job audits are performed within 15 days of construction and modernization turnovers, identifying issues affecting equipment reliability and providing feedback for improvements.
• Review route management and callbacks using accounting reports and Map Point; make necessary adjustments to improve profitability.
• Provide technical input to sales staff regarding scope of work and materials needed for repair bids, including labor and material cost calculations.
• Enforce Cancellation Reduction Program.
• Collaborate with Branch Manager and sales managers to address customer needs.
• Maintain knowledge of all relevant elevator industry codes and standards.
• Stay updated on company products through training and factory updates, working with regional trainers.
• Manage parts program for contract service and repair to meet budget and customer satisfaction goals.