Operations Manager- Service (Houston) TK Elevator Corporation

thyssenkrupp Elevator; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks an experienced Operations Manager to lead a dedicated team in Houston. This role emphasizes safety and efficiency in service management, requiring a deep understanding of the elevator industry. The ideal candidate will supervise staff, conduct quality audits, and collaborate closely with sales managers to meet customer needs. With a focus on continuous improvement and technical expertise, this position offers a unique opportunity to make a significant impact in a dynamic environment. Join a forward-thinking company committed to excellence and customer satisfaction.

Qualifications

• Thorough knowledge of elevator industry and management methods.
• Ability to define problems and draw valid conclusions.

Responsibilities

• Supervise employees and administer company safety program.
• Perform quality audits and ensure efficient repairs.

Skills

Elevator Industry Knowledge

Management Skills

Technical Interpretation

Problem Solving

Education

Bachelor's Degree

Branch Management Experience

Tools

Map Point

Job description

TK Elevator Corporation — Houston, Texas, United States

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Operations Manager - Service in Houston, TX.

ESSENTIAL JOB FUNCTIONS:

1. Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures, and objectives. Includes hiring, supervising performance management, and implementing progressive discipline.
2. Administers the company safety program, including performing safety audits when necessary and emphasizing safety to all employees.
3. Visits job sites and performs quality audits to ensure repairs are completed efficiently and cost-effectively.
4. Ensures NIM job audits are performed within 15 days of construction and modernization turnovers, identifying issues that could affect equipment reliability and providing feedback for future improvements.
5. Uses accounting reports and Map Point to review route management and callbacks, making necessary adjustments to improve profitability.
6. Provides technical input to sales staff regarding the scope of work and materials needed for repair bids, including labor and material cost calculations.
7. Collaborates with the Branch Manager and service and repair Sales Managers to address customer needs.
8. Maintains knowledge of all relevant federal, state, and local elevator industry code requirements.
9. Stays updated on company products through training, reviewing factory equipment updates, and working with regional trainers.
10. Administers parts programs for contract service and repair to meet budget expectations and ensure customer satisfaction.

Who we are looking for

EDUCATION & EXPERIENCE:

1. Thorough knowledge of the elevator industry and management methods within the industry.
2. Bachelor's degree or extensive industry and management experience; or two years' experience managing at a branch level; or an equivalent combination of education and experience.
3. Ability to define problems, collect data, establish facts, and draw valid conclusions.
4. Ability to interpret technical instructions in mathematical or diagram form and handle multiple variables.
5. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Additional information

TK Elevator is an equal opportunity employer committed to diversity. Qualified applicants will be considered without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other protected statuses as required by law.

Applicants requiring reasonable accommodations can email ElevatorJobs.ams@tkelevator or call 1-844-427-5461.

Contact

To apply, click the Apply Now button. For questions or job-specific requests, include the Job Requisition Number and contact us below.

Job details

Posting date: 2025/05/06

Experience level: Experienced professionals

Type of contract: Permanent, Full Time

Work mode: On Site

Job field: Customer Services

Job number: US_901745_ET_TKELECP12162

Application deadline: Open until the position is filled. We welcome applications from all genders.