Automotive Service Manager | Weekends Off | Blackhawk

Christian Brothers Automotive Corporation; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Service Manager, where you will play a crucial role in enhancing customer relationships and overseeing daily operations. This position offers the opportunity to lead a dedicated team, ensuring quality service and guest satisfaction while managing sales and operational goals. Enjoy a supportive work environment with a strong focus on employee development and work-life balance, including weekends off and comprehensive benefits. If you have a passion for automotive service and a commitment to excellence, this role is perfect for you.

Benefits

Performance Based Commission

Paid Vacation

Paid Holidays

Healthcare Benefits

Matching Retirement Plans

Employee Point Store Access

Continuous Training

Financial Wellness Program

Employee Appreciation Events

Path to Shop Ownership

Qualifications

• 5 years of experience in Automotive Customer Service & Service Sales.
• Extensive knowledge of automotive systems and repairs.

Responsibilities

• Manage daily operations and staff to ensure guest satisfaction.
• Develop estimates and work orders for vehicle repairs.
• Ensure quality of work and maintain positive communications.

Skills

Automotive Customer Service

Service Sales

Supervisory Experience

Automotive Systems Knowledge

Job description

Job Overview

As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment in their vehicle. Because of these reasons, you play a large role in building relationships with our guests. Our Service Managers have the responsibility of taking our guests through the entire repair process, keeping them informed on the status of their vehicle, and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

• Up to $100K Annually (Salary + Performance Based Commission)
• Earn More with Team Performance Bonuses
• Closed Every WeekendTo Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Employee Appreciation Events
• Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available

Hiring Locations

9245 South Sam Houston Pkwy E, Houston,TX77075

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Developestimates and work orders.
• Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or Operators
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales
• 5 years in a Supervisory or Management experience in Automotive Customer Service role
• Extensive knowledge of automotive systems and repairs
• Driving record acceptable to our current insurance carrier

Physical Requirements

• Being on your feet for the majority of the workday (standing, walking, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.