Field Service Manager

Mustang Cat; Town of Texas, Houston (WI, TX); On-site; USD 85,000 - 92,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Manager to lead their Power Systems Field Operations team. This role involves overseeing field service technician operations, driving profitability, and ensuring optimal equipment utilization across critical industries. The company values your skills and invests in your growth, offering a supportive environment with vast opportunities for advancement. If you are passionate about making a difference and leading a cohesive team, this is the perfect opportunity for you.

Benefits

Great Work-Life Balance

On-Premise Clinic

Tuition Reimbursement

Vast Growth Opportunities

Leadership Training Programs

Job Stability

Medical, Dental, Vision Benefits

401(k) with Employer Matching

Paid Vacation, Sick Time, Holidays

Qualifications

• Bachelor's degree or 8+ years of management experience required.
• Extensive knowledge of service departments and field operations.

Responsibilities

• Provide leadership and support to supervisors and field service teams.
• Manage technician performance, productivity, and morale.
• Control departmental expenses and drive profitability.

Skills

People Management

Field Operations Knowledge

Customer Service Skills

Communication Skills

Multitasking Ability

Education

Bachelor's Degree in Industry-Related Field

8+ Years of Management Experience

Tools

Caterpillar Systems (SIS and DBS)

Job description

Field Service Manager

Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America
Req #1359

Wednesday, April 9, 2025

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Join Mustang Cat - Building Texas... Powering the World.

As the authorized Caterpillar dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation, and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.

Mustang Cat is actively recruiting a skilled Field Service Manager to lead the Power Systems Field Operations team. As a key Service Manager, you'll oversee field service technician operations, drive departmental profitability, and manage field equipment and service support across critical industries in Houston, Texas.

Top Benefits for Field Service Managers:

* Great Work-Life Balance
* On-Premise Clinic
* Tuition Reimbursement
* Vast Growth Opportunities
* Leadership Training Programs
* Job Stability
* Full-Time Benefits: Medical, Dental, Vision
* 401(k) with Employer Matching
* Paid Vacation, Sick Time, Holidays

What You'll Do as a Field Service Manager:

* Provide leadership and support to supervisors and field service teams
* Foster collaboration between service, sales, and internal departments
* Manage technician performance, productivity, and morale
* Control departmental expenses and drive profitability
* Oversee warranty submissions and maximize recovery opportunities
* Optimize asset and equipment utilization across field service operations
* Promote a culture of safety and regulatory compliance
* Coach and develop employees for future leadership roles
* Lead special projects to support business objectives
* Perform additional duties to support service excellence

Field Service Manager Requirements:

* Bachelor's degree in an industry-related field or 8+ years of industry-related management experience
* Extensive knowledge of service departments and field operations
* Proven experience in people management and team leadership
* Strong ability to foster collaboration and grow a cohesive team
* Familiarity with Caterpillar systems (SIS and DBS preferred)
* Exceptional customer service, communication, and interpersonal skills
* Ability to multitask and prioritize in a fast-paced service environment
* Professionalism and strong decision-making abilities under pressure

Mustang Cat is a licensed Caterpillar dealer that provides new and used construction equipment, machinery, power systems, rentals, servicing, and more. If you're passionate about all you do, we want you to work with us. Start a career with Mustang Cat!

Mustang Cat is an Equal Opportunity Employer.

Other details

• 
  Pay Type
  Salary
  
• 
  Min Hiring Rate
  $85,000.00
  
• 
  Max Hiring Rate
  $92,000.00
  

Apply Now

• Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America

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