Supervisor Telecommunications

Port Houston; Houston (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for a Supervisor of Telecommunications to lead their Dispatch Center. This role involves overseeing the 24/7 operations, training personnel, and ensuring compliance with state and federal regulations. The ideal candidate will have extensive experience in emergency dispatch, strong leadership skills, and a commitment to excellence. Join a team dedicated to making a significant impact in the community while enjoying a fulfilling career path. If you're ready to take on new challenges and grow professionally, this opportunity is for you.

Qualifications

• 5+ years of emergency dispatch experience required.
• Ability to certify as NCIC Terminal Agency Coordinator within 6 months.

Responsibilities

• Supervise Dispatch Center activities and staff.
• Develop and implement training programs for new Telecommunications Officers.

Skills

Emergency Dispatch Experience

Supervisory Skills

Customer Service Skills

Attention to Detail

Decision-Making Skills

Communication Skills

Education

High School Diploma or GED

Some College

Basic TCOLE Telecommunicator License

Tools

TLETS/NLETS Computer

Department Software

Job description

Supervisor Telecommunications

Are you ready to think about the future and dream big? At Port Houston, we're seeking individuals who are eager to tackle the most significant challenges of their careers. For over a century, we've been driven by vision and scale, delivering impactful initiatives that shape Houston and the region. Our sustainability and success hinge on attracting, retaining, and nurturing exceptional talent.

When you join Port Houston, you're embarking on a journey towards a fulfilling career path. Take the first step in the right direction—are you READY?

Position Summary:
Supervises the activities of the Dispatch Center. Devises, plans, and assigns work schedules of
Telecommunication Officers to provide adequate staffing of the 24/7 Dispatch Center. Serves as
the National Crime Information Center (NCIC) Terminal Agency Coordinator (T.A.C.). Trains
Dispatch Center and Police department personnel in proper use in the Texas Crime Information
Center and National Crime Information Center databases. Assists in training of Dispatch Center
personnel. Assumes role as Telecommunications Officer, as needed.

Key Responsibilities/Duties:

• Supervise day-to-day activities of the Dispatch Center; assure subordinates are following
  proper procedure and guidelines, effectively communicating corrective actions when
  needed
• Devise work schedule for Police and Fire Dispatchers to cover shifts 24 hours per day
• Plan, organize, coordinate, and schedule work assignments and personnel in the police
  and fire dispatch center and other assigned areas
• Develop and implement procedures/checklists/protocols for emergency dispatch
  responses
• In the absence of the CAD/RMS Administrator, resolve time sensitive CAD issues or open
  record requests
• Develop and implement training programs for new Telecommunications Officers
• Train new personnel and arrange for additional training seminars or workshops
• Read, examine, and review log reports and computer input prepared by subordinate
  staff for accuracy; make corrections and forwards to appropriate staff
• Resolve problems and questions presented by subordinates regarding work methods or
  proper procedures to follow
• Recommend and implement procedural changes; communicate changes to all staff
  affected
• Analyze statistics of department activities and reports to designated agencies on
  reporting forms according to established schedule
• Perform duties of Telecommunications Officer (Dispatcher), as required
• Serve as Port Houston’s Police Department NCIC Terminal Agency Coordinator (T.A.C.)
  as prescribed by State and Federal regulations
• Monitor the use and operation of TLETS/NLETS Terminals by all operators
• Assure all TLETS/NLETS Operators are properly trained as required by Port Houston,
  State, and Federal regulations
  • Validate monthly TCIC/NCIC Certificates; review, modify, and coordinate records with
  the Port Police Officer
• Coordinate with Texas DPS Crime Records Service on issues arising with active records in
  TCIC/NCIC system
• Develop and execute training plans of task specific training as to enhance subordinates
  knowledge; coordinate Dispatch Center personnel training with other Port Houston
  departments to assist them with better knowledge of Dispatch Center tasks
• Ensure all equipment in the Dispatch Center is in working order
• Act in accordance with Port Houston core values (respect, excellence, accountability,
  diligence, and you)Perform other duties, as required

Education/Experience:

• High School diploma or GED equivalent required
• Some college preferred
• 5+ years of related emergency dispatch experience required
• Previous supervisory experience required
• Basic TCOLE Telecommunicator License required
• Texas Department of Public Safety TCIC/NCIC full access certification within 6 months of employment
• Ability to certify as an NCIC Terminal Agency Coordinator within 6 months of
  employment
• Ability to certify as a NCIC/TCIC Associate Trainer within 1 year of employment

Knowledge, Skills, Abilities and Behaviors:

• Knowledge of Port Houston policies and procedures
• Knowledge in Port Dispatch Center operations and procedures
• Knowledge in application of Port Houston and Port Center procedures
• Knowledge of Telecommunication officer duties
• Knowledge of electronic Dispatch equipment
• Knowledge of Texas DPS and FBI validation policies and entry requirements of TCIC/NCIC
• Customer service skills
• Attention to details and effective organizational skills
• Strong decision-making, problem-solving and analytical skills
• Effective communication and interpersonal skills with all levels of employees,
  management, and customers
• Tactical critical thinking skills
• Ability to achieve and maintain Criminal Justice Information Systems (CJIS) security
  clearance
• Ability to document actions
• Ability to operate computer and department software.
• Ability to operate TLETS/NLETS computer
• Ability to log into Texas DPS secured website
• Considered essential employees and may be required to work on holidays, evenings,
  nights, and be immediately recalled for emergencies at anytime. They must remain
  available and “on call” 24 hours a day, 365 days a year, dependent on emergency

Key Competencies Required:

• Building a Successful Team
• Contributing to Team Success
• Developing Others
• Leadership Presence
• Manage Conflict
• Management Focus

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high. To apply, please go to porthouston.com/careers. Only applications submitted through the Port Houston Careers website will be acknowledged. Port Houston is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. Government.

Thank you for choosing Port Houston in your career search.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.