Operations Manager - RTS Insurance Solutions

Shamrock Trading Corporation; Overland Park (KS); On-site; USD 90,000 - 120,000; Full time

Job summary

Shamrock Trading Corporation and RTS Insurance Solutions seek an experienced Sales Operations Manager to lead the Commercial Transportation Insurance division. You’ll oversee the Service Team—Account Managers, Account Specialists, and Market Placement Specialists—to support Producers and grow the book.

The ideal candidate will have 3+ years in commercial transportation insurance operations, strong process improvement skills, and proven leadership.

Qualifications

• 3+ years of commercial transportation insurance operations experience.
• Experience managing agency operations, quality control, and service teams.
• Ability to develop scalable operational processes and drive efficiency.
• Strong knowledge of policy administration, endorsements, and renewals.

Responsibilities

• Lead daily operations of the division including client service, policy administration, and renewals.
• Develop and improve operational processes to support growth and profitability.
• Analyze trends to improve performance, productivity, and scalability.
• Oversee policy servicing activities including endorsements and audits.
• Build relationships with carriers, underwriters, and agency partners.
• Ensure compliance with procedures, licensing standards, and guidelines.

Skills

Commercial insurance

Operations management

Leadership

Relationship building

Client service

Tools

Applied Epic

AMS360

Salesforce

HubSpot

Job description

About the Role

Shamrock Trading Corporation and RTS Insurance Solutions are seeking an experiencedSalesOperations Manager to lead and optimize the day-to-day operations of ourCommercialTransportation Insurance division.TheSales Operations Managerwillleadthe Service Team consisting ofAccount Managers, Account Specialists,and Market Placement Specialistssupporting the Producers to help grow our book.

The ideal candidate will bring a strong background in commercial transportation insurance and proven experience managing agency operations,quality control,service teams,building business relationshipswith,and insurance workflows. This leader will partner closely withDirector of Sales and Senior Vice President of Salesto create scalable processes, drive operational efficiency, and deliver exceptional service to trucking and transportation clients.

What You’ll Do

• Lead the daily operations of the division, ensuring efficient execution of client service, policy administration, and renewal activities, develop, implement, and continuously improve operational processes that support growth, profitability, and customer satisfaction
• Analyze trends and identify opportunities to improve agency performance, productivity, and scalability
• Oversee policy servicing activities including endorsements, policy issuance, audits, renewals, certificates, and account maintenance
• Monitor renewal pipelines and servicing workflows to ensure timely execution and client retention
• Build and maintain strong relationships with insurance carriers, underwriters, wholesalers, and agency partners
• Monitor market conditions, carrier appetite, underwriting trends, and transportation insurance developments
• Ensure compliance with agency procedures, regulatory requirements, licensing standards, and carrier guidelines

What You’llBring

• 3+ years of commercial insurance experience supporting transportation, trucking, or fleet insurance operations, along with operations management experience within an insurance agency, brokerage, MGA, or carrier environment.
• Strong knowledge of policy administration, renewals, endorsements, certificates of insurance, loss runs, audits, and carrier management
• Demonstrated ability to develop operational processes, improve efficiencies, and lead organizational change
• Experience with Applied Epic, AMS360, Salesforce, HubSpot, or similar platforms.
• Exceptional leadership, communication, and relationship-building skills
• Self-directed with the ability to thrive in a fast-paced, high-growth environment
• Active Property & Casualty (P&C) insurance license required or ability to obtain upon hire