Operations Manager - Residential

WM; Oakland (CA); On-site; USD 85,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short Term Disability

Stock Purchase Plan

401K match

Paid Vacation

Job summary

WM is seeking a field-oriented manager to onboard, develop, coach, mentor, and manage the performance of drivers and helpers. The role emphasizes strong relationships with frontline staff and frequent field presence to drive safety and service excellence.

You will lead onboarding, provide consistent touchpoints, review best practices, and address improvement opportunities while ensuring regulatory compliance and responsible coaching.

Qualifications

• Associate's Degree or high school diploma with two years of relevant work experience.
• Must be at least 18 years old and legally eligible to work.
• Valid Driver's License.

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of drivers and helpers.
• Maintain positive relationships with frontline employees and spend significant time in the field.
• Provide daily onboarding support, feedback, and coaching conversations.
• Review best practices and progress toward frontline career goals.
• Document safety, regulatory, and operational records; conduct RCIs for injuries/incidents.
• Inspect and audit route operations documentation and customer site safety issues.

Skills

Leadership

Coaching

People Management

Education

Associate's Degree

High School Diploma

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

• Meet with new frontline employees daily to ensure consistent communication and support of onboarding

• Provide timely and consistent touchpoints with frontline employees.

• Regular review of best practices to enhance daily performance

• Focus on understanding and progress of frontline employee career goals

• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

• Actively practice and seek feedback on coaching conversations.

• Lead by example to ensure safety practices are paramount with each employee and

• Teaching and developing an understanding of the WM Way

• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

• Documents and maintains records required by regulatory agencies such as the Department of Transportation.

• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,

• High School Diploma (accredited) and two (2) years of relevant work experience.

• Must be at least 18 years of age

• Legally eligible to work in the country where the position is located

• Valid Driver's License

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

PAY : The expected base pay range for this office/on-site position is $84,750 - $86,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran