Operations Manager - Residential

WM; Rockdale (IL); On-site; USD 74,580 - 109,422; Full time

Job summary

WM is seeking an on-site Operations Manager Trainee to lead onboarding, development, coaching and performance management for drivers and helpers. You will spend most days in the field with frontline employees, establishing strong relationships and promoting WM's safety standards.

You will also document incidents and ensure regulatory compliance. Qualified candidates have an Associate's Degree or high school diploma with two years of relevant experience, a valid driver's license, and ideally

Qualifications

• Associate's Degree or high school diploma with two years of relevant work experience.
• Must be at least 18 years old and legally eligible to work in the country.
• Valid Driver's License at hire.
• WM Operations Manager Trainee program completed (Preferred).

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of drivers and helpers.
• Spend majority of time in the field with frontline employees.
• Maintain positive relationships with front-line staff.
• Provide consistent coaching and feedback.
• Review safety and performance metrics daily.
• Document and investigate injuries/incidents; ensure retraining as needed.
• Ensure regulatory records (e.g., DOT) are kept up to date.
• Visit customers to assess and resolve safety and service issues.

Skills

Coaching

Leadership

Communication

Field-based work

Education

Associate's Degree or high school diploma

Two years of relevant work experience

Job description

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front‑line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies such as the Department of Transportation.
• Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

• Associate's Degree (accredited) or high school diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and legally eligible to work in the country where the position is located.
• Valid Driver's License upon hire.
• Successful completion of the WM Operations Manager Trainee program (Preferred).

Physical Requirements

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay

The expected base pay range for this on‑site position is $74,580 - $109,422. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this role is eligible for a 15% OMIP Bonus.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.