Operations Manager

WM; Tulsa (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Stock purchase plan

401(k) matching

Paid vacation

Holidays and personal days

Job summary

WM in Tulsa, OK seeks an Operations Manager Trainee to lead onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. You will spend most days in the field with frontline employees, building strong relationships and guiding daily duties.

This role emphasizes safety, timely feedback, root cause investigations, and adherence to WM policies. You will document regulatory records, support route operations reviews, and liaise with customers to resolve safety

Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications: WM Operations Manager Trainee program

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of all drivers and helpers.
• Spend majority of time in the field with frontline employees.
• Provide timely and consistent coaching and feedback.
• Regularly review best practices to improve daily performance.
• Identify improvement opportunities and collaborate with frontline employees.
• Lead by example to emphasize safety practices and WM Way.
• Conduct root cause investigations for injuries and incidents and ensure proper retraining.
• Document and maintain regulatory records (e.g., DOT requirements).
• Review route operation documentation daily and address issues.
• Visit customers to evaluate and resolve safety issues and seek service alternatives.

Skills

Coaching

Mentoring

Communication

Leadership

Education

Associate's Degree (accredited)

High School Diploma (accredited) with 2 years experience

Tools

MS Office

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

II. Essential Duties And Responsibilities

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.
• Please note that benefits may vary by site.