Operations Manager

WM; Jackson (MS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

401(k) company match

Paid vacation, holidays, and personal休

Job summary

WM is seeking a field-focused leader to oversee onboarding, development, coaching, mentoring, and performance management for drivers and helpers. The role emphasizes close daily interaction with frontline employees, ensuring they have tools and feedback to perform duties safely and effectively.

The position requires driving to sites, conducting daily onboarding check-ins, and maintaining records for regulatory compliance. Strong emphasis on WM Way and safety culture.

Qualifications

• Associate degree path or high school diploma with 2 years of relevant work experience is required.
• Must be at least 18 years of age and legally eligible to work in the U.S.
• Driver's License valid upon hire and ability to operate in field.
• Preferred completion of WM Operations Manager Trainee program.

Responsibilities

• Lead onboarding, development, coaching, mentoring, and performance management for drivers and helpers.
• Spend majority of time in the field with frontline employees.
• Provide tools, instruction, and feedback for daily duties; ensure consistent onboarding.
• Conduct safety investigations and enforce WM Way practices.
• Document and maintain regulatory records (e.g., DOT-related) and review route operation documentation daily.
• Visit customers/sites to identify safety issues and explore service alternatives.

Skills

Coaching

Mentoring

Performance management

Safety leadership

Frontline communication

Education

Associate's Degree (accredited)

High School Diploma (accredited) with 2 years experience

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

II. Essential Duties And Responsibilities

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.
• Please note that benefits may vary by site.