Operations Manager - Research

Mass General Brigham; Boston (MA); On-site; USD 71,000 - 103,000; Full time

Job summary

Mass General Brigham’s Massachusetts Eye and Ear Infirmary is seeking an Operations Manager, Research to oversee and optimize the organization’s operational processes within a healthcare setting.

The ideal candidate is experienced in Operations and Healthcare, capable of prioritizing and re-prioritizing daily, and ready to collaborate with a multi-disciplinary Research Operations team to support researchers across operational areas.

Qualifications

• Bachelor's Degree in Operations Management or related field required
• Experience in Operations Management preferred
• Experience in healthcare operations is a plus

Responsibilities

• Develop and implement operational strategies, goals, and plans aligned with the organization's objectives.
• Collaborate with senior management to define operational targets and monitor progress towards achieving them.
• Identify opportunities for process optimization, streamlining workflows, and improving operational efficiency.
• Analyze existing processes, recommend enhancements, and implement changes to drive productivity and cost-effectiveness.
• Allocate and manage resources effectively, including personnel, equipment, and materials, to meet operational requirements.
• Set performance metrics, establish Key Performance Indicators, and monitor performance against targets.
• Implement quality control measures, conduct audits, and address any non-compliance issues promptly.
• Oversee the procurement, inventory management, and distribution processes.
• Identify and assess operational risks, develop risk mitigation strategies, and implement appropriate controls.
• Generate regular reports on operational performance, key metrics, and project updates.

Skills

Supply chain management

Process improvement

Quality assurance

Data analysis

Project management tools

Analytical skills

Communication skills

Leadership

Education

Bachelor's Degree in Operations Management or related field

Tools

Operational software

Project management tools

Data analysis software

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Summary

Job Summary

Responsible for overseeing and optimizing the operational processes of the organization including ensuring efficiency, productivity, and effective utilization of resources.

The ideal candidate for this position is someone with experience in Operations and Healthcare. The role of Operations Manager, Research is for someone who is a self-starter, a team player, and not fazed by prioritizing and then re-prioritizing on a daily basis. The Research Operations team is a multi-talented and skilled group who work together in supporting our Researchers in all operational areas.

Does this position require Patient Care? No

Essential Functions

• Develop and implement operational strategies, goals, and plans aligned with the organization's objectives.
• Collaborate with senior management to define operational targets and monitor progress towards achieving them.
• Identify opportunities for process optimization, streamlining workflows, and improving operational efficiency.
• Analyze existing processes, recommend enhancements, and implement changes to drive productivity and cost-effectiveness.
• Allocate and manage resources effectively, including personnel, equipment, and materials, to meet operational requirements.
• Set performance metrics, establish Key Performance Indicators, and monitor performance against targets.
• Implement quality control measures, conduct audits, and address any non-compliance issues promptly.
• Oversee the procurement, inventory management, and distribution processes.
• Identify and assess operational risks, develop risk mitigation strategies, and implement appropriate controls.
• Generate regular reports on operational performance, key metrics, and project updates.

Qualifications

Education

Bachelor's Degree Operations Management required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? No

Experience

Operational Management Experience 1-2 years preferred

Knowledge, Skills And Abilities

• Solid understanding of supply chain management, process improvement methodologies, and quality assurance principles.
• Proficiency in using operational software, project management tools, and data analysis software.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions.
• Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
• Ability to adapt to changing priorities, handle multiple projects simultaneously, and work in a fast-paced environment.
• Excellent leadership and team management abilities, with a focus on motivating and developing staff.

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$70,990.40 - $103,230.40/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.