Operations Supervisor

Partner's Healthcare; Boston (MA); On-site; USD 68,000 - 98,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

discounted MBTA pass & more!

Job summary

Mass General Brigham is seeking an operations leader to oversee daily department operations, drive efficiency, and ensure adherence to established procedures. You will supervise a team, coordinate workflows, monitor progress, and identify bottlenecks to streamline performance in OR Perioperative Operations.

Education: Bachelor's Degree in Business or related field; experience can substitute. 5–7 years in operations with supervisory background required.

Qualifications

• Education: Bachelor's Degree in Business or related field. Experience may substitute for degree.
• 5–7 years of operations experience with supervisory/management experience preferred.
• Solid understanding of supply chain management, process improvement methodologies, and quality assurance.

Responsibilities

• Lead and supervise a team of employees, providing guidance, support, and direction.
• Coordinate and optimize workflow processes to maximize efficiency and productivity.
• Monitor progress, identify bottlenecks, and implement strategies to streamline operations.
• Track and assess KPIs to evaluate team performance and overall effectiveness of operations.
• Identify training needs and provide coaching or training sessions to enhance skills.
• Implement and enforce quality control measures to ensure standards are met.
• Assist in budget planning and control by monitoring expenses and identifying cost-saving opportunities.
• Allocate resources effectively to meet operational demands.

Skills

Supply chain management

Process improvement

Quality assurance

Analytical skills

Problem solving

Communication

Leadership

Education

Bachelor's Degree in Business

Bachelor's Degree in Related Field

Tools

Operational software

Project management tools

Data analysis software

Job description

Job Summary

Responsible for overseeing and coordinating the daily operations of the department, ensuring efficiency, productivity, and adherence to established procedures.

Essential Functions

• Lead and supervise a team of employees, providing guidance, support, and direction.
• Coordinate and optimize workflow processes to maximize efficiency and productivity.
• Monitor the progress of operations, identify bottlenecks or areas for improvement, and implement strategies to streamline operations.
• Track and assess key performance indicators to evaluate the team's performance and the overall effectiveness of operations.
• Identify training needs and provide coaching or training sessions to enhance the skills and knowledge of team members.
• Implement and enforce quality control measures to ensure that products or services meet established standards.
• Assist in budget planning and control by monitoring expenses, identifying cost‑saving opportunities, and ensuring that operations stay within budgetary constraints.
• Allocate resources, including personnel, equipment, and materials, effectively to meet operational demands.

Qualifications

Education: Bachelor's Degree Business required or Bachelor's Degree Related Field of Study required. Can this role accept experience in lieu of a degree? Yes. Experience: Operations experience 5-7 years required and Supervisory/Management Experience 3-5 years preferred.

Knowledge, Skills and Abilities

• Solid understanding of supply chain management, process improvement methodologies, and quality assurance principles.
• Proficiency in using operational software, project management tools, and data analysis software.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions.
• Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
• Ability to adapt to changing priorities, handle multiple projects simultaneously, and work in a fast‑paced environment.
• Excellent leadership and team management abilities, with a focus on motivating and developing staff.

Additional Job Details (if applicable)

• Department: OR Perioperative Operations
• Schedule: Monday - Friday | 1pm to 9:30pm| Onsite
• Remote Type: Onsite
• Work Location: 1153 Centre Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Evening (United States of America)
• Pay Range: $67,537.60 - $98,238.40/Annual
• Grade: 7

Benefits

• Medical
• Dental
• Vision
• 403b retirement plan
• tuition reimbursement
• discounted MBTA pass & more!

EEO Statement

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.