Operations Supervisor

Brigham & Women's Faulkner Hospital; Boston (MA); On-site; USD 68,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Brigham & Women's Faulkner Hospital in Boston is seeking an Operations Leader to oversee the daily operations of the OR Perioperative Operations department. You will supervise a team, coordinate workflows, monitor KPIs, and drive process improvements to ensure efficiency and quality in a fast-paced environment.

The role requires a Bachelor's degree in business or related field with 5–7 years of operations experience and 3–5 years in supervision.

Qualifications

• Bachelor's degree in Business or a related field required.
• 5–7 years of operations experience and 3–5 years in supervisory/management.
• Strong knowledge of supply chain management, process improvement, and QA principles.
• Proficiency with operational software, project management tools, and data analysis software.
• Excellent leadership and communication skills.

Responsibilities

• Oversee and supervise a team, providing guidance and direction.
• Coordinate and optimize workflow processes to maximize efficiency.
• Monitor progress, identify bottlenecks, and implement strategies to streamline operations.
• Track and assess KPIs to evaluate team performance and overall effectiveness.
• Identify training needs and provide coaching or training sessions.
• Implement and enforce quality control measures to ensure standards.
• Assist in budget planning and control by monitoring expenses and identifying cost-saving opportunities.
• Allocate resources effectively to meet operational demands.

Skills

Supply chain management

Process improvement

Quality assurance

Data analysis

Leadership

Communication

Project management

Adaptability

Education

Bachelor's degree in Business or related field

Tools

Operational software

Project management tools

Data analysis software

Job description

Job Summary

Responsible for overseeing and coordinating the daily operations of the department, ensuring efficiency, productivity, and adherence to established procedures.

Essential Functions

• Lead and supervise a team of employees, providing guidance, support, and direction.
• Coordinate and optimize workflow processes to maximize efficiency and productivity.
• Monitor the progress of operations, identify bottlenecks or areas for improvement, and implement strategies to streamline operations.
• Track and assess key performance indicators to evaluate the team's performance and the overall effectiveness of operations.
• Identify training needs and provide coaching or training sessions to enhance the skills and knowledge of team members.
• Implement and enforce quality control measures to ensure that products or services meet established standards.
• Assist in budget planning and control by monitoring expenses, identifying cost‑saving opportunities, and ensuring that operations stay within budgetary constraints.
• Allocate resources, including personnel, equipment, and materials, effectively to meet operational demands.

Qualifications

Education

Bachelor's Degree Business required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? Yes

Experience

Operations experience 5-7 years required and Supervisory/Management Experience 3-5 years preferred

Knowledge, Skills and Abilities

• Solid understanding of supply chain management, process improvement methodologies, and quality assurance principles.
• Proficiency in using operational software, project management tools, and data analysis software.
• Strong analytical and problem‑solving skills, with the ability to identify issues, analyze data, and implement effective solutions.
• Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
• Ability to adapt to changing priorities, handle multiple projects simultaneously, and work in a fast‑paced environment.
• Excellent leadership and team management abilities, with a focus on motivating and developing staff.

Additional Job Details (if applicable)

Department: OR Perioperative Operations

Schedule: Monday - Friday | 1pm to 9:30pm | Onsite

Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$67,537.60 - $98,238.40/Annual

Grade

7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.