Administrative Manager

Mass General Brigham; Boston (MA); On-site; USD 71,000 - 103,000; Full time

Job summary

Mass General Brigham seeks an Administrative Manager to oversee the daily operations of administrative services within the organization, ensuring efficient workflows and compliance with hospital policies. The role supports the Medical Practice Evaluation Center (MPEC) and requires strong leadership and strategic oversight.

The position leads staffing, policy development, and cross-department coordination to advance research operations.

Qualifications

• Bachelor’s Degree in Business Administration required or Bachelor’s Degree Healthcare Administration required or Bachelor’s Degree Related Field of Study required.
• Experience in administrative management or office administration, preferably in a healthcare setting, 5-7 years required and experience in a supervisory or leadership role 2-3 years required.
• Proficiency in office software and administrative technologies.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Experience in managing and mentoring a team.

Responsibilities

• Partner with MPEC leadership to develop and implement a strategic plan that advances the Center’s research, training, and operational goals.
• Lead initiatives that strengthen collaboration across MPEC programs, support organizational growth, and expand federal, foundation, philanthropic, and institutional partnerships.
• Oversee development and implementation of Center-wide operational policies, processes, and best practices to promote efficiency, compliance, and continuous improvement.
• Direct MPEC communications and external engagement efforts to increase visibility, disseminate scientific achievements, and strengthen relationships with community, academic, and funding partners.

Skills

Strong organizational skills

Time management

Interpersonal communication

Office software proficiency

Team leadership/mentoring

Education

Bachelor's Degree in Business Administration/Healthcare Administration/Related Field

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for managing the daily operations of administrative services within the organization, ensuring smooth and efficient workflows. This role oversees office functions, staff coordination, and provides administrative support to various departments, working to enhance administrative processes, ensure compliance with organizational policies, and support overall operational goals.

• Essential Functions-Manages daily administrative operations, including scheduling, correspondence, and office logistics.
• Coordinates with department heads to ensure that administrative support is aligned with departmental needs.
• Monitors and improves office workflows and processes to increase efficiency.
• Ensures compliance with hospital policies, procedures, and regulatory requirements.
• Supervises and trains administrative staff, managing performance and providing development opportunities.
• Oversees budgeting for office supplies and administrative resources, ensuring cost-effective management.
• Assists in preparing reports, presentations, and documentation for senior leadership.
• Acts as a liaison between the administrative team and hospital leadership to facilitate communication.

Qualifications

Education
Bachelor’s Degree Business Administration required or Bachelor’s Degree Healthcare Administration required or Bachelor’s Degree Related Field of Study required

Experience
Experience in administrative management or office administration, preferably in a healthcare setting 5-7 years required and experience in a supervisory or leadership role 2-3 years required

Knowledge, Skills and Abilities

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in office software and administrative technologies.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Experience in managing and mentoring a team.

Drawing on extensive professional experience and a broad understanding of organizational development and administration, the Administrative Manager - Research Operations leads development and implementation of strategy to advance the mission of the Medical Practice Evaluation Center (MPEC), an internationally recognized clinical research and modeling research group within the Massachusetts General Hospital

Responsibilities

Organizational Strategy & Operations

• Partner with MPEC leadership to develop and implement a strategic plan that advances the Center’s research, training, and operational goals.
• Lead initiatives that strengthen collaboration across MPEC programs, support organizational growth, and expand federal, foundation, philanthropic, and institutional partnerships.
• Oversee development and implementation of Center-wide operational policies, processes, and best practices to promote efficiency, compliance, and continuous improvement.
• Direct MPEC communications and external engagement efforts to increase visibility, disseminate scientific achievements, and strengthen relationships with community, academic, and funding partners.
• Provide strategic oversight of operational resources, including space planning, technology, equipment, and infrastructure supporting research activities.

Personnel Leadership & Administration

• Provide leadership and strategic oversight for recruitment, onboarding, workforce planning, mentorship, retention, and professional development of MPEC staff.
• Serve as a resource on human resources policies and practices, ensuring compliance with institutional requirements and supporting employee wellbeing.
• Oversee performance management processes, including annual evaluations, goal setting, compensation actions, employee development, and corrective action planning when necessary.
• Supervise key operations personnel and ensure effective administration of recruiting, procurement, equipment management, onboarding, and related operational functions.

Remote Type

Onsite

Work Location

100 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$70,990.40 - $103,230.40/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.