Operations Manager - Release of Information (Remote)

Lensa; Tallahassee (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for the Release of Information. This remote role involves organizational leadership, client management, and financial oversight, with a focus on employee engagement and operational efficiency. The position requires up to 25% travel and strong communication skills.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Implement new client projects and manage customized processes.
• Assist in budgeting and fiscal planning.

Skills

Communication

Customer Service

Problem Solving

Analytical

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operations ensures objectives, principles, values, mission, and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking, and P&L profitability. This role requires up to 25% travel.

Essential Job Functions

• Organizational Leadership
• Set the tone and vision for the team, leading with compassion, respect, accountability, and innovation.
• Organize, lead, and participate in client meetings to ensure programs and services meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership skills through delegation, decision-making, and staff development.
• Coordinate with regional counterparts to standardize processes.
• Set performance parameters and measure against objectives.

Employee Responsibilities

• Hire, retain, coach, and mentor staff, maintaining core values and culture.
• Ensure daily onsite coverage and backup arrangements.
• Maintain attendance standards.
• Work with partners to uphold turnaround time and quality standards, update SOPs, and conduct training.
• Hold weekly 1on1s with direct reports.

Client Responsibilities

• Implement new client projects and manage customized processes.
• Coordinate calls, respond to inquiries, and prepare reports for leadership.
• Maintain and update process instructions and provide client-specific training.
• Partner with IT to troubleshoot connectivity issues.
• Monitor daily operations and address client concerns.

Financial Management

• Assist in budgeting and fiscal planning.
• Analyze financial performance and identify growth opportunities.

Customer Service Responsibilities

• Strengthen client relations and identify growth opportunities.
• Develop new client relations and coordinate with Customer Success.

Physical Requirements

• Sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective communication skills.
• Good eye/hand coordination and visual acuity.

HIPAA/Compliance

• Maintain privacy and security of sensitive information.
• Comply with regulations and report unethical behavior.
• Maintain HIPAA certification.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Team-oriented with high proficiency in Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Detail-oriented with analytical and problem-solving skills.
• Ability to handle confidential information professionally.
• Willingness to travel as needed.