Operations Manager - Release of Information (Remote)

Lensa; Annapolis (MD); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading digital health company seeks an Operations Manager for the Release of Information. This remote role involves strategic organization of operational activities, ensuring excellent member experience, and managing a team to achieve profitability. The position requires strong leadership, client relationship management, and financial oversight, with up to 25% travel expected.

Qualifications

• Team-oriented with high proficiency in Microsoft Office.
• Strong communication, negotiation, and analytical skills.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Manage communication and follow-up with clients and leadership.
• Assist in annual budgeting and fiscal planning.

Skills

Communication

Negotiation

Analytical

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information, is responsible for ensuring all tasks are performed consistently, timely, and professionally. The role involves strategic organization of operational activities aligned with regional and company-wide goals, emphasizing employee engagement, work quality, operational efficiency, planning, customer focus, and P&L profitability. The manager will collaborate with the Director of Operations and other leaders to implement processes that ensure excellent member experience and market-leading performance. This role requires up to 25% travel.

Essential Job Functions

• Set the tone and vision for the team, leading with compassion, respect, accountability, and innovation.
• Organize and participate in client meetings to ensure programs and services meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership through delegation, decision-making, and staff development.
• Coordinate with regional counterparts for process standardization.
• Establish performance measurement parameters.

Employee Responsibilities

• Hire, retain, coach, and manage employee performance while maintaining core values and culture.
• Ensure daily onsite coverage and backup arrangements.
• Maintain adherence to schedules and attendance standards.
• Collaborate with domestic and global partners to uphold quality standards and SOPs, and ensure training completion.
• Conduct weekly 1-on-1s with direct reports.

Client Responsibilities

• Implement new client projects to meet specific needs.
• Manage communication and follow-up with clients and leadership.
• Prepare monthly reports for senior leadership.
• Update process instructions and conduct client-specific training.
• Partner with solutions and IT teams to troubleshoot connectivity issues.
• Monitor daily tracking and address client concerns.

Financial Management

• Assist in annual budgeting and fiscal planning.
• Analyze and improve financial performance metrics.
• Identify growth opportunities and cultivate client relationships.

Customer Service Responsibilities

• Strengthen client relationships and identify growth opportunities.
• Develop new relations and ensure customer satisfaction in coordination with Client Success.

Physical Requirements

• Ability to sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective communication skills.
• Good eye/hand coordination, hearing, and visual acuity.

HIPAA/Compliance

• Maintain confidentiality and access information on a need-to-know basis.
• Comply with security and integrity regulations.
• Report unethical or unlawful activities.
• Maintain HIPAA certification annually.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Team-oriented with high proficiency in Microsoft Office.
• Ability to work in a fast-paced environment, prioritize, and meet deadlines.
• Strong communication, negotiation, and analytical skills.
• Handle confidential information professionally.
• Availability to travel as needed, possibly extensively.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected status.