Operations Manager - Release of Information (Remote)

Lensa; Richmond (VA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for the Release of Information. This remote role involves overseeing operational tasks, ensuring high-quality service, and managing a team. The ideal candidate will have a Bachelor’s degree, strong leadership skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Strong communication and negotiation skills.
• Detail-oriented with analytical and problem-solving skills.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Implement new client projects to meet their needs.
• Assist in budgeting and fiscal planning.

Skills

Communication

Negotiation

Problem Solving

Analytical

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Operations Manager - Release of Information (Remote)

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information has the overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. This role ensures that objectives, principles, values, mission, and foundation are clearly articulated. The Manager also ensures operational activities are strategically organized and focused on achieving regional and company-wide goals. Emphasis is placed on employee engagement, work quality, operational efficiency, planning, customer-oriented thinking, and P&L profitability. The Manager will work closely with the Director of Operations and other leaders to implement processes that ensure exemplary member experience and market-leading performance. This role requires up to 25% travel.

Essential Job Functions

Organizational Leadership

• Set the tone and vision for the team, leading with compassion, respect, accountability, and innovation.
• Organize, lead, and participate in client meetings to ensure programs and services meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership through delegation, decision-making, and staff development.
• Coordinate with regional counterparts to standardize processes.
• Establish performance metrics to measure success.

Employee Responsibilities

• Hire, retain, coach, and mentor staff, maintaining core values and culture.
• Ensure daily onsite coverage and backup arrangements.
• Adhere to schedule standards.
• Work with domestic and global partners to maintain quality and turnaround times, update SOPs, and conduct training.
• Hold weekly 1-on-1 meetings with direct reports.

Client Responsibilities

• Implement new client projects to meet their needs.
• Participate in calls, respond promptly, and follow up on reports.
• Prepare monthly presentations for leadership.
• Update process instructions and conduct client-specific training.
• Partner with solutions and IT teams to troubleshoot connectivity issues.
• Monitor daily tracking and respond to client concerns.

Financial Management

• Assist in budgeting and fiscal planning.
• Analyze financial performance and seek growth opportunities.

Customer Service Responsibilities

• Strengthen existing client relations.
• Identify growth opportunities and develop new relations.
• Coordinate with Client Success to ensure satisfaction.

Physical Requirements

• Ability to sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective speaking and hearing abilities.
• Good eye/hand coordination, visual and auditory acuity.

HIPAA/Compliance

• Maintain confidentiality and access information on a need-to-know basis.
• Comply with regulations on corporate integrity and security.
• Report unethical or unlawful activities.
• Maintain HIPAA certification annually.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Team-oriented mindset.
• Proficiency in Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong communication and negotiation skills.
• Detail-oriented with analytical and problem-solving skills.
• Handle confidential information professionally.
• Willingness to travel extensively, including overnight stays.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected status under law.