Operations Manager - Release of Information (Remote)

Lensa; Bismarck (ND); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for Release of Information. This remote role involves overseeing operational tasks, ensuring employee engagement, and managing client relationships. The position requires strong leadership, financial management, and excellent communication skills. Candidates should have a Bachelor’s degree and experience in a similar role, with a willingness to travel up to 25%.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Team-oriented with proficiency in Microsoft Office.
• Excellent communication, negotiation, and analytical skills.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Manage new client onboarding and customized projects.
• Assist in budgeting and fiscal planning.

Skills

Communication

Negotiation

Analytical

Team-oriented

Multitasking

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operations ensures objectives, principles, values, mission, and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking, and P&L profitability. This role requires up to 25% travel.

Essential Job Functions

Organizational Leadership

• Set the tone and vision for the respective team, leading with compassion, respect, accountability, and innovation.
• Organize, lead, and participate in client meetings to ensure existing programs and services meet or exceed customer expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership skills through delegation, decision-making, and staff development.
• Collaborate with regional counterparts to ensure process standardization.
• Establish performance measurement parameters aligned with objectives.

Employee Responsibilities

• Hire, retain, and develop talent; provide clear direction and accountability; coach and mentor employees; uphold core values and culture.
• Ensure daily onsite coverage with backup arrangements as needed.
• Maintain attendance standards and schedules.
• Work with domestic and global partners to ensure quality and turnaround time; update SOPs and conduct training.
• Conduct weekly 1-on-1 meetings with direct reports.

Client Responsibilities

• Manage new client onboarding and customized projects.
• Coordinate calls, respond to client inquiries, and prepare monthly reports for leadership.
• Update process instructions and conduct client-specific training.
• Partner with solutions and IT teams to troubleshoot connectivity issues.
• Monitor daily performance and address client concerns.

Financial Management

• Assist in budgeting and fiscal planning.
• Analyze financial performance and seek growth opportunities.

Customer Service

• Strengthen client relations and identify growth opportunities.
• Facilitate new account development and coordinate with Customer Success.

Physical Requirements

• Ability to sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective communication skills.
• Good eye/hand coordination and visual acuity.

HIPAA/Compliance

• Maintain confidentiality and access information on a need-to-know basis.
• Comply with security and integrity regulations.
• Report unethical or unlawful activities.
• Maintain HIPAA certification annually.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Team-oriented with proficiency in Microsoft Office.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication, negotiation, and analytical skills.
• Handle confidential information professionally.
• Willingness to travel, possibly extensively.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.