Operations Manager - Release of Information (Remote)

Lensa; Indianapolis (IN); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for the Release of Information. This remote role involves overseeing operational activities, ensuring quality and efficiency, and leading a team to enhance client relations. The ideal candidate will have strong leadership skills, a Bachelor's degree, and proficiency in Microsoft Office. This position requires up to 25% travel, emphasizing the importance of multitasking and excellent communication abilities.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead a team of specialists to achieve goals efficiently.
• Manage new client implementations and customized projects.
• Assist in budgeting and fiscal planning.

Skills

Communication

Negotiation

Analytical

Problem Solving

Team-oriented

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information, is responsible for ensuring all tasks are performed in a consistent, timely, and professional manner. The role involves aligning operational activities with regional and company-wide goals, emphasizing employee engagement, work quality, operational efficiency, planning, customer-oriented thinking, and P&L profitability. The Manager will work closely with the Director of Operations and other leaders to implement processes that ensure excellent member experience and market-leading performance. This role requires up to 25% travel.

Essential Job Functions

Organizational Leadership

• Set the tone and vision, leading with compassion, respect, accountability, and innovation.
• Participate in client meetings to ensure programs meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership through delegation, decision-making, and staff development.
• Coordinate with regional teams to standardize processes.
• Establish performance measurement parameters.

Employee Responsibilities

• Hire, retain, coach, and manage employee performance, maintaining core values and culture.
• Ensure daily onsite coverage and backup arrangements.
• Adhere to schedule standards.
• Collaborate with domestic and global partners to maintain quality and turnaround times, update SOPs, and complete training.
• Conduct weekly 1-on-1 meetings with direct reports.

Client Responsibilities

• Manage new client implementations and customized projects.
• Conduct calls, respond to communications, and prepare monthly reports for leadership.
• Update process instructions and train associates.
• Partner with solutions and IT teams to troubleshoot connectivity issues.
• Monitor daily tracking and address client concerns.

Financial Management

• Assist in budgeting and fiscal planning.
• Analyze financial performance and identify growth opportunities.

Customer Service

• Strengthen existing client relations and identify growth opportunities.
• Develop new client relationships, coordinating with Client Success to ensure satisfaction.

Physical Requirements

• Ability to sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective speaking and hearing skills.
• Good eye/hand coordination and visual acuity.

HIPAA/Compliance

• Maintain confidentiality and access information on a need-to-know basis.
• Comply with regulations and report unethical behavior.
• Maintain HIPAA certification annually.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Team-oriented with high proficiency in Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Excellent communication and negotiation skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to handle confidential information professionally.
• Willingness to travel extensively, including overnight stays.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected status under law.