Operations Manager (Monday - Friday)(6:00AM - 5:00PM)

Clutter; Victorville (CA); On-site; USD 93,000 - 125,000; Full time

Job summary

Iron Mountain is seeking an experienced Operations Manager to oversee the day-to-day 3PL activities, including warehousing, transportation, order fulfillment, and inventory management. The role may expand to multiple sites regionally and requires strong communication and problem-solving skills to act independently.

You will report to the Operations Director and drive data-based improvements, cost control, and customer satisfaction in a fast-paced environment.

Qualifications

• Minimum 5–10 years in warehouse or logistics leadership, with at least 5 years in a managerial role.
• Experience leading large teams and handling KPI-driven operations.
• Experience in customer relationship management and managing client expectations.
• Financial oversight experience including budgeting and P&L responsibility.
• Proficient in using Warehouse Management Systems (WMS).
• Ability to work in environments with varying temperatures and physically demanding tasks.

Responsibilities

• Lead and develop large teams including operations managers, warehouse staff, drivers, and customer service.
• Oversee inventory control, order fulfillment, and logistics to ensure accuracy.
• Analyze key performance metrics and drive improvements based on data.
• Apply process improvement methodologies (Lean, Six Sigma, Kaizen) to optimize workflows.
• Manage operational risks, compliance, and safety in transport and warehousing.
• Oversee P&L for the operations unit and ensure profitability.

Skills

Leadership

Team management

Communication

Data analysis

Problem solving

Lean Six Sigma

WMS

Financial acumen

Education

Bachelor's degree

CSCP or CLTD (APICS)

Lean Six Sigma (Green/Black Belt)

PMP

CPSM

Tools

Warehouse Management System (WMS)

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Operations Manager

The Operations Manager will oversee the day-to-day operations of the 3PL business, including warehousing, transportation, order fulfillment, and inventory management. This may require and develop into multiple site responsibility on a regional level. Requires excellent communication skills and the ability to independently evaluate and problem solve during the course of the day.

Reports directly to the Operations Director.

Key Duties and Responsibilities:

• Leadership & Team Management: Strong ability to lead, motivate, and develop large teams, including operations managers, warehouse staff, drivers, and customer service teams.
• Operational Management: Command day-to-day operations - inventory control, order fulfillment, logistics - ensuring nothing falls through the cracks.
• Data Analysis & Reporting: Ability to analyze key performance metrics, provide insights, and drive improvements based on data.
• Process Improvement: Familiarity with process improvement methodologies like Lean, Six Sigma, or Kaizen to optimize workflows and reduce inefficiencies.
• Risk Management: Knowledge of managing operational risks, compliance, and safety regulations, especially in transport and warehousing.
• Financial oversight: Manage P&L for the operations unit, ensuring profitability while meeting client expectations.

Minimum Requirements:

• Minimum of 5-10 years in warehouse or logistics leadership, with specific experience in warehouse fulfillment or e-commerce management involving onsite ordering, picking, packing, and shipping, with at least 5 years in a managerial or leadership role.
• Proven track record of leading teams, managing complex operations, and meeting key performance indicators (KPIs) in a logistics or supply chain environment.
• Experience in customer relationship management, including managing client expectations and satisfaction.
• Financial Acumen Experience in financial oversight, including budgeting, P&L responsibility, and cost management.
• Proficient in using Warehouse Management Systems (WMS).
• Strong skills in resolving conflicts and managing team dynamics.
• Ability to work in an environment with frequently changing temperatures.
• Capable of lifting at least 40 lbs; weight may vary based on facility requirements. Frequent walking, carrying, reaching, standing, and stooping.
• Willingness to work flexible hours, including weekends as needed.
• Comfortable working in environments with varying noise levels, including loud conditions.

Preferred

• Bachelors/Masters Degree
• Certified Supply Chain Professional (CSCP) or Certified in Logistics, Transportation, and Distribution (CLTD) from APICS.
  Lean Six Sigma (Green Belt, Black Belt).
• Project Management Professional (PMP).
• Certified Professional in Supply Management (CPSM).
  Transportation and Logistics Certifications

Hands-on experience in supply chain management, inventory control, and order fulfillment at scale.

Strong leadership, problem-solving, and decision-making skills - because this role demands action, not just strategy. A cool head in a fast-paced, ever-evolving environment - adapting to growth, challenges, and opportunities with agility.

This role requires a balance of strategic thinking, leadership, operational expertise, and financial acumen to ensure the successful and profitable delivery of 3PL services.

Reasonably expected salary range: $93,400.00 - $124,500.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Operations Group