Operations Lead/Coordinator

Iron Mountain; Haslet (TX); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive pay rate

Health and dental benefits

Two weeks paid vacation

Seven paid holidays + sick pay

401(k) with company match

Employee stock purchase program

Tuition reimbursement

Job summary

Iron Mountain is seeking an Operations Team Lead to manage daily logistics center operations, optimize processes, and ensure customer satisfaction. The role emphasizes leadership, process discipline, and meeting KPIs within a fast-paced fulfillment environment.

You will oversee shipments, inventory accuracy, staff training, and performance reporting while ensuring safety and efficiency. A forklift certificate is a plus, with competitive pay and comprehensive benefits.

Qualifications

• 2–3 years of proven leadership experience in a warehouse/logistics environment.
• Strong knowledge of Warehouse Management Systems (WMS) and ability to monitor KPIs and adjust strategies accordingly.
• Forklift certificate is a plus.
• Physical ability: lift at least 40 lbs and frequent walking, carrying, reaching, standing, and stooping.

Responsibilities

• Lead daily operations by overseeing incoming/outgoing shipments and maintaining accurate inventory.
• Collaborate with the Operations Supervisor to train staff and address employee issues as needed.
• Mentor the team to ensure productivity, quality and KPI performance; prepare detailed operational reports.

Skills

Leadership

KPI tracking

WMS knowledge

Tools

WMS

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a skilled Operations Team Lead to join our Warehouse & Logistics team. This critical role involves managing the daily operations of the Logistics Center in a cost-effective way, ensuring both internal and external customer needs are met. The ideal candidate will be a leader who fosters a productive and efficient environment, directly contributing to our ability to satisfy customer demands.

What You’ll Do (Responsibilities)

In this role, you will:

• Lead daily operational flow by overseeing incoming and outgoing shipments, meticulously organizing merchandise, and maintaining accurate warehouse inventory.
• Collaborate with team members and the Operations Supervisor to foster positive employee relations, provide comprehensive training, and **escalate employee issues as necessary** to maintain open communication.
• Ensure productivity, quality, and compliance by providing mentorship, monitoring team performance against Key Performance Indicators (KPIs), and preparing detailed operational reports to inform decision-making.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Minimum of 2 to 3 years of proven leadership experience within a warehouse or logistics environment, specifically in fulfillment or e-commerce operations.
• Strong knowledge of Warehouse Management Systems (WMS) and skills in monitoring daily production goals and dynamically adjusting strategies to meet KPIs.
• Forklift certificate is a plus
• Physical requirements to lift at least 40 lbs, with frequent walking, carrying, reaching, standing, and stooping as required for the role.

What We Offer (Benefits)

• Competitive Pay Rate depending on the experience : starting at $27/hour
• Competitive Compensation and Benefits aligned with your experience.
• Full Health and Dental Benefits starting on the first day of employment.
• Paid Time Off: Two Weeks Paid Vacation, Seven Paid Holidays, plus Sick Pay.
• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.

Category: Operations Group