Operations Manager

Watches of Switzerland; Greenwich (CT); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Life insurance

Disability insurance

Comprehensive training

Career growth

Staff discounts

Job summary

Betteridge is seeking an Operations Manager to oversee showroom operations, ensuring the highest client experience by enforcing SOPs, systems, and tools. This role reports to the Showroom Director and acts as the backbone for back-of-house efficiency and compliance.

The ideal candidate brings strong analytical, organizational, and communication skills, with flexibility to work evenings and weekends to match showroom hours. Collaboration with sales and management is essential for success.

Qualifications

• Experience in operations within a service-related industry.
• Ability to adhere to company standards and procedures.
• Strong organizational and multitasking capabilities in a fast-paced environment.
• Schedule flexibility to accommodate showroom hours, including evenings and weekends.

Responsibilities

• Oversee and direct the operations function in the showroom.
• Serve as the expert on SOPs, systems, and tools to ensure a smooth operation and best client experience.
• Report to the Showroom Director and collaborate with sales and management.
• Support sales efforts, drive process efficiencies, and ensure procedure compliance.

Skills

Strong analytical skills

Verbal and written communication

Proficiency in Microsoft Word andExcel

Organized and detail oriented

Team-focused

Innovative, proactive, and strategic

Schedule flexibility

Open to opening/closing procedures

Education

High school/college degree

Tools

Microsoft Word

Excel

Job description

Job Purpose

At Betteridge, the Operations Manager oversees and directs the operations function within the Showroom. They the expert on all Standard Operating Procedures, systems, and tools, ensuring the smooth running of operations to enable the ultimate client experience. The Operations Manager will report to the Showroom Director. The Operations Manager is the heart of the back of house operations. They love not only working with internal and external clients by supporting all sales endeavors but also have a deep appreciation for doing things better. The Operations Manager has strong communication skills and works effectively with sales professionals and other members of management to help drive the business. Sales support, process efficiencies and procedure compliance are the name of the game in operations.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Previous experience in Operations in a service-related industry
• High school/college degree
• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented
• Ability to understand and adhere to company standards.
• Flexibility to perform different tasks based on day-to-day business needs.
• Perform opening and closing procedures
• Excellent attention to detail
• Strong organizational skills and ability to multitask projects in a dynamic, fast paced environment with shifting priorities
• Team-focused with a desire to collaborate effectively
• Innovative, proactive, and strategic
• Schedule flexibility and availability required to accommodate staff
• Can frequently be interrupted many times during the day

Compensation: $95,000.00 - $100,000.00 annually + bonus opportunity

About Us

We’re a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do & we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.