Operations Manager – Logistics & Account Leadership

CRST The Transportation Solution, Inc.; Erlanger (KY); On-site; USD 72,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Company-matched retirement

Parental leave

Job summary

CRST The Transportation Solution, Inc. is seeking a Manager – Operations to lead operations for multiple accounts and be accountable for the operational and financial performance of them from a centralized location or remotely.

Location: Onsite in Erlanger, KY, with a Sunday–Thursday schedule and occasional Saturdays. You will oversee daily execution, service delivery, and safety outcomes; own the customer relationship; and partner with planning, maintenance, and safety teams to drive compliant,

Qualifications

• Proven success managing transportation or logistics operations and multiple teams.
• Experience leading customer accounts and service expectations.
• Strong budgeting, cost control, and margin improvement knowledge.

Responsibilities

• Lead operations remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence.
• Supervise fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals.
• Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals.
• Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals.
• Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards.
• Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals.
• Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs.
• Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts.
• Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction.

Skills

Operations management

Team leadership

Customer relationship management

Budgeting

Transportation/logistics

Education

High school diploma or equivalent

Four-year degree preferred

Tools

Transportation Management System

Job description

CRST The Transportation Solution, Inc. is seeking a Manager – Operations to lead operations for multiple accounts and be accountable for the operational and financial performance of them from a centralized location or remotely.

Location: Onsite in Erlanger, KY, with a Sunday–Thursday schedule and occasional Saturdays. You will oversee daily execution, service delivery, and safety outcomes; own the customer relationship; and partner with planning, maintenance, and safety teams to drive compliant,