Manager - Operations

CRST The Transportation Solution, Inc.; Erlanger (KY); On-site; USD 72,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Company-matched retirement

Parental leave

Job summary

CRST The Transportation Solution, Inc. is seeking a Manager – Operations to lead operations for multiple accounts and be accountable for the operational and financial performance of them from a centralized location or remotely.

Location: Onsite in Erlanger, KY, with a Sunday–Thursday schedule and occasional Saturdays. You will oversee daily execution, service delivery, and safety outcomes; own the customer relationship; and partner with planning, maintenance, and safety teams to drive compliant,

Qualifications

• Proven success managing transportation or logistics operations and multiple teams.
• Experience leading customer accounts and service expectations.
• Strong budgeting, cost control, and margin improvement knowledge.

Responsibilities

• Lead operations remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence.
• Supervise fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals.
• Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals.
• Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals.
• Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards.
• Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals.
• Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs.
• Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts.
• Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction.

Skills

Operations management

Team leadership

Customer relationship management

Budgeting

Transportation/logistics

Education

High school diploma or equivalent

Four-year degree preferred

Tools

Transportation Management System

Job description

Drive the Dedicated Difference at CRST

CRST The Transportation Solution is looking for a Manager – Operations to lead operations for a variety of accounts and be accountable for the operational and financial performance of them.

How You'll Work

Drive the Dedicated Difference at CRST

CRST The Transportation Solution is looking for a Manager – Operations to lead operations for a variety of accounts and be accountable for the operational and financial performance of them.

Location: Onsite in Erlanger, KY

Job Schedule: Sunday - Thursday 8 am - 5 pm. Occasional Saturdays for driver meetings and events, all prescheduled. Rotating scheduled will be needed if coverage for operations is needed.

Travel: Travel will be required to visit reports and customers at their locations

Compensation: $71,995 - $100,000 is the full starting salary range (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

About The Role

The Manager – Operations leads operations remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

What You'll Do

• Operational Leadership and Performance: Lead operations remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence
• Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
• Customer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
• Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
• Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
• Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
• Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts
• Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

What You Bring

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Experience: Proven success managing transportation or logistics operations, including leadership of multiple teams or customer accounts
• Leadership: Demonstrated ability to manage, coach, and develop employees across distributed teams
• Customer Focus: Strong experience managing customer relationships and service expectations
• Financial Acumen: Knowledge of budgets, cost control, and margin improvement practices

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience leading multi-account operations in a dedicated or customer-specific environment
• Strategic Thinking: Ability to align operations with company goals and customer needs
• Process Improvement: Experience implementing standard operating procedures or efficiency initiatives
• Technology: Familiarity with transportation management systems and reporting tools

Why CRST?

CRST is celebrating 70 years of grit, growth, and forward momentum — built on safety, integrity, and delivering on our commitments. Our Dedicated division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success.

At CRST, you'll have real ownership, real impact, and the backing of a company that's been doing this for seven decades.

Core Values

Safety at the Core of All We Do

Integrity in Every Decision and Action

Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer

CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.