Manager - Operations

CRST The Transportation Solution, Inc.; Laurel (MD); On-site; USD 79,195 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life and disability insurance

Retirement savings with company match

Paid time off and holidays

Parental leave

Job summary

CRST The Transportation Solution, Inc. seeks a Manager – Operations to oversee the operational and financial performance of various customer accounts. Based in Laurel, MD, the Manager will ensure service excellence, drive profitability, and promote a safety-first culture.

This role encompasses team leadership, customer relationship management, and implementing process improvements. A four-year degree or related experience is preferred. A competitive compensation package and comprehensive benefits are offered.

Qualifications

• Demonstrated success in leading multi-account operations.
• Experience in safety and compliance management.
• Ability to promote a safety-first culture.

Responsibilities

• Lead operations for assigned accounts and manage performance.
• Supervise fleet managers and support staff.
• Ensure financial accountability and profitability.

Skills

Operational Leadership

Financial Performance Management

Customer Relationship Management

Team Leadership

Process Improvement

Strategic Thinking

Compliance with Regulations

Education

A four-year degree or applicable work experience

Tools

Transportation Management Systems

Job description

Drive the Specialized Difference at CRST. CRST The Transportation Solution is looking for a Manager – Operations to lead operations for a variety of accounts and be accountable for the operational and financial performance of them.

How you’ll work

Location: Onsite at 13200 Mid Atlantic Blvd Ste 140 Laurel, MD 20708

Job Schedule: Monday - Friday (7:30 AM EST to 4:30 PM EST)

Compensation: $79,195 - $85,000 is the full starting salary range (Pay Bi-Weekly). A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process.

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

About the role

The Manager – Operations leads operations remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

What you’ll do

• Operational Leadership and Performance: Lead operations remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence.
• Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals.
• Customer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals.
• Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals.
• Safety and Compliance: Promote a safety‑first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards.
• Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals.
• Cross‑Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs.
• Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts.
• Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction.
• Travel: Travel may be required; the amount of travel will vary by role.
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs.

Preferred qualifications

• Education: A four‑year degree or applicable work experience with demonstrated success.
• Experience: Experience leading multi‑account operations in a dedicated or customer‑specific environment.
• Strategic Thinking: Ability to align operations with company goals and customer needs.
• Process Improvement: Experience implementing standard operating procedures or efficiency initiatives.
• Technology: Familiarity with transportation management systems and reporting tools.

Why CRST?

CRST is celebrating 70 years of grit, growth, and forward momentum — built on safety, integrity, and delivering on our commitments. Our Specialized division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success.

Core values

• Safety at the core of all we do.
• Integrity in every decision and action.
• Commitment to the success of employees, customers, agents, contractors, and communities.

Equal opportunity employer

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.