Operations Manager (Lockbox)

UMB Financial Corporation; Kansas City (MO); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

annual incentive pay

paid holidays

medical, dental, vision insurance

Job summary

UMB Financial Corporation's Lockbox Operations team in Kansas City seeks a dynamic leader to oversee day-to-day lockbox processing, customer service for internal and external clients, and ongoing initiatives within Bank Operations.

This on-site role requires hands-on management, staffing, coaching, and collaboration with IT and vendors to maintain equipment, ensure accuracy, meet SLAs, and uphold banking regulations.

Qualifications

• At least 5 years of experience in banking operations, ideally lockbox or payment processing.
• Previous management or team-lead experience in operations.
• Ability to communicate clearly with coworkers, managers, and business partners.

Responsibilities

• Manage the day-to-day operations of the day shift lockbox processing team, including mail extraction, check processing, image capture, and data entry.
• Monitor production volumes and quality metrics to ensure SLAs are consistently met.
• Coordinate staffing schedules, workflow assignments, and balancing daily volume fluctuations.
• Partner with internal IT departments and external vendors to maintain lockbox processing equipment.
• Lead a customer service team that handles internal and external client inquiries, exception item resolution, and payment research requests.
• Hire, train, and coach team members across both functions.
• Conduct regular one-on-ones and performance reviews.
• Identify cross training opportunities between teams and foster a culture of accountability, teamwork, and continuous improvement.
• Ensure adherence to banking regulations, audit requirements, and internal risk management policies.
• Maintain strict controls over check handling, cash items, and sensitive customer data.
• Support internal and external audits.
• Identify and escape any operational risks or gaps.
• Prepare and presently operational reports to senior leadership.
• Lead or support projects related to process automation and efficiency gains.

Skills

Experience in banking operations

Leadership/management

Clear communication

Detail-oriented

Analytical/problem solving

Job description

The Lockbox team falls under UMB’s Bank Operations organization. They manage UMB customers’ payments on their behalf, speeding up cash flow and increasing processing efficiency. As the Lockbox Operations Manager, you will oversee both of our Kansas City lockbox operations team responsible for the timely and accurate processing of incoming payments and managing our lockbox customer service team that supports internal and external clients with inquiries related to payment processing. This is a critical leadership role that ensures accuracy and efficiency across our remittance processing environment. This is a subset of the overall responsibilities which will include multiple initiatives assigned by Bank Operations leadership.

This role is on-site (Mon through Fri) at the UMB Technology & Operations Center located in downtown Kansas City, MO.

How you will spend your time:

• Manage the day-to-day operations of the day shift lockbox processing team, including mail extraction, check processing, image capture, and data entry.
• Monitor production volumes and quality metrics to ensure SLAs are consistently met.
• Coordinate staffing schedules, workflow assignments, and balancing daily volume fluctuations.
• Partner with internal IT departments and external vendors to maintain lockbox processing equipment.
• Lead a customer service team that handles internal and external client inquiries, exception item resolution, and payment research requests.
• Hire, train, and coach team members across both functions.
• Conduct regular one-on-ones and performance reviews.
• Identify cross training opportunities between teams and foster a culture of accountability, teamwork, and continuous improvement.
• Ensure adherence to banking regulations, audit requirements, and internal risk management policies.
• Maintain strict controls over check handling, cash items, and sensitive customer data.
• Support internal and external audits.
• Identify and escape any operational risks or gaps.
• Prepare and presently operational reports to senior leadership.
• Lead or support projects related to process automation and efficiency gains.

We are excited to talk if you have:

• At least 5 years of experience in banking operations ideally lockbox or payment processing.
• Previous management or team lead experience specifically in operations.
• Demonstrated ability to communicate clearly with coworkers, managers, and business partners.
• Effective managed a team of associated including leading team activities or work initiatives.
• Detail-oriented mindset ensuring work produced is of high quality.
• Effectively participated in business partner meetings.
• Ability to make sound decisions in a fast-paced environment.
• Advanced problem-solving skills which include excellent analytical skills.
• Applicants must have legal authority to work in the United States.
• Work Visa sponsorship is not available for this position.

This position was posted on 08/27/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range: $67,869 - $99,836

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

Benefits:

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings
• flexible spending
• dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• and various associate banking benefits

Benefit offerings and eligibility requirements vary.

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