Operations Manager - Lockbox

Us Bank; Earth City (MO); On-site; USD 67,000 - 78,000; Full time

Job summary

U.S. Bank in Earth City is seeking an Operations Manager to lead the National Lockbox team and oversee daily payment processing operations from a U.S. Bank location in Earth City.

You will ensure work is completed accurately and within established timelines, manage overflow, and drive performance using scorecards. The role requires strong people management, organizational and project management skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically three or more years of relevant experience.
• Strong people management and leadership abilities.
• Knowledge of applicable laws and regulations.

Responsibilities

• Lead a team of direct reports and oversee daily payment processing operations.
• Manage operational overflow and ensure tasks meet established timelines.
• Monitor employee performance using scorecards.
• Handle day-to-day administrative and leadership duties in a fast-paced environment.

Skills

Operations knowledge

People management

Communication skills

Project management

Customer relations

Interpersonal skills

Multi-tasking

Supervisory skills

Education

Bachelor’s degree or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Schedule: The standard schedule for this role is Tuesday through Saturday, 6:00 a.m. to 2:30 p.m.

This Operations Manager role supports the National Lockbox operation in Earth City. The individual will lead a team of direct reports and oversee daily payment processing operations, ensuring work is completed accurately and within established timelines. Key responsibilities include managing operational overflow, monitoring employee performance through scorecards, and handling day-to-day administrative and leadership duties. This role requires strong people management, operational oversight, and the ability to support a fast-paced payment processing environment.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically three or more years of relevant experience

Preferred Skills/Experience

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Location expectations

This role requires working from a U.S. Bank location for all scheduled work days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,640.00 - $78,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.