Process Support Operations Analyst

UMB Financial Corporation; Kansas City (MO); Hybrid; USD 59,000 - 87,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Health benefits (medical, dental, etc)

Job summary

UMB Financial Corporation is seeking a Process Support Operations Analyst to support, analyze, and improve processes across multiple departments in a fast-paced environment. The role includes backfilling for planned/unplanned absences and leading improvement initiatives.

The position is hybrid (Mon–Thu on-site / Fri remote) at the UMB Technology & Operations Center in downtown Kansas City, MO, with a focus on delivering clear, data-driven insights and maintaining thorough documentation.

Qualifications

• Bachelor’s degree or 5 years equivalent banking experience.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with strong documentation and organizational skills.
• Strong knowledge of bank services and operations.
• Ability to manage multiple priorities in a fast-paced operational environment.
• A proactive self-starter mindset with the ability to determine priorities, plan, organize, and follow through on tasks.
• Strong skills in Microsoft 365 (Excel, Word, SharePoint).

Responsibilities

• Provide subject matter support to the team and business partners in unpredictable scenarios.
• Communicate clearly with coworkers, managers, and business partners to create, evaluate, and present reports.
• Maintain documentation, workflows, and operational procedures.
• Process data accurately while performing multiple tasks.
• Create and produce reports to analyze operational data, reconcile inconsistencies, and identify trends or performance issues and improvement opportunities.
• Perform in-depth research utilizing a variety of reports and systems.
• Proactively identify opportunities for operational enhancement.
• Lead projects and improvement initiatives based on process analysis.

Skills

Analytical thinking

Problem solving

Troubleshooting

Documentation

Bank operations knowledge

Multitasking

Microsoft 365 proficiency

Education

Bachelor’s degree or 5 years equivalent banking experience

Tools

Power BI

Tableau

ServiceNow

Job description

The Process Support team helps maintain the flow of operations within multiple departments and improve the process within those departments.

We are a fast-paced and driven operations department with a focus on quality and open communication.

As a Process Support Operations Analyst, you will be responsible for supporting, analyzing, and improving processes across multiple departments.

A primary responsibility of this role will be supporting other lines of business in operations during planned and unplanned absences.

The Operations Analyst will also perform process reviews in the direction of the manager.

These reviews will be communicated to leadership and used for justifications for projects and improvement opportunities that the analyst will lead.

Special projects may also be assigned in the direction of the manager.

This is a subset of the overall responsibilities, which will include multiple initiatives assigned by Bank Operations leadership.

This role is hybrid (Mon through Thu on-site / Fri remote, 8:00-5:00 PM) at the UMB Technology & Operations Center located in downtown Kansas City, MO.

How you will spend your time:

• Provide subject matter support to the team and business partners in unpredictable scenarios.
• Communicate clearly with coworkers, managers, and business partners to create, evaluate, and present reports.
• Maintain documentation, workflows, and operational procedures.
• Process data accurately while performing multiple tasks.
• Create and produce reports to analyze operational data, reconcile inconsistencies, and to identify trends or performance issues and improvement opportunities.
• Perform in-depth research utilizing a variety of reports and systems.
• Proactively identify opportunities for operational enhancement.
• Lead projects and improvement initiatives based on process analysis.

We are excited to talk if you have:

• Bachelor’s degree or at least 5 years of equivalent experience with banking or financial processing.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with strong documentation and organizational skills.
• Strong knowledge of bank services and operations.
• Ability to manage multiple priorities in a fast-paced operational environment.
• A highly motivated self-starter mindset with the ability to determine priorities, plan, organize, and follow through on tasks.
• Strong skills in Microsoft 365 (Excel, Word, & SharePoint).

Bonus Points if you have:

• Knowledge of UMB Consumer banking products, services, systems, and policies and procedures.
• Experience with business analytics (Power BI, Tableau, etc.).
• Knowledge of UMB Commercial/business banking products, services, systems, and policies and procedures.
• Experience with ServiceNow.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.

This position was posted on 08/21/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range:

$59,085 - $86,922 The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors.

Please see the description of benefits included with this job posting for additional information.

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings
• flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• various associate banking benefits

Benefit offerings and eligibility requirements vary.

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