Process Support Operations Analyst

UMB Bank; Kansas City (MO); Hybrid; USD 59,000 - 87,000; Full time

Job summary

UMB is seeking a Process Support Operations Analyst to support, analyze, and improve processes across multiple departments. The role includes coverage during absences, leading process reviews, and presenting findings to leadership.

The position is hybrid (Mon–Thu on-site, Fri remote) at the UMB Technology & Operations Center in downtown Kansas City, MO. Key duties include creating reports, maintaining documentation, and leading improvement initiatives.

Qualifications

• Bachelor’s degree or 5+ years in banking/financial processing.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with strong documentation and organizational skills.
• Knowledge of bank services and operations.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Self-starter with the ability to plan, organize, and follow through on tasks.
• Strong skills in Microsoft 365 (Excel, Word, SharePoint).

Responsibilities

• Provide subject matter support to the team and business partners in unpredictable scenarios.
• Communicate clearly with coworkers, managers, and business partners to create, evaluate, and present reports.
• Maintain documentation, workflows, and operational procedures.
• Process data accurately while performing multiple tasks.
• Create and produce reports to analyze operational data, reconcile inconsistencies, and identify trends or performance issues.
• Perform in-depth research utilizing reports and systems.
• Proactively identify opportunities for operational enhancement.
• Lead projects and improvement initiatives based on process analysis.

Education

Bachelor’s degree or 5+ years experience in banking/financial processing

Tools

Power BI

Tableau

ServiceNow

Job description

The Process Support team helps maintain the flow of operations within multiple departments and improve the process within those departments. We are a fast-paced and driven operations department with a focus on quality and open communication.

As a Process Support Operations Analyst, you will be responsible for supporting, analyzing, and improving processes across multiple departments. A primary responsibility of this role will be supporting other lines of business in operations during planned and unplanned absences. The Operations Analyst will also perform process reviews in the direction of the manager. These reviews will be communicated to leadership and used for justifications for projects and improvement opportunities that the analyst will lead. Special projects may also be assigned in the direction of the manager. This is a subset of the overall responsibilities, which will include multiple initiatives assigned by Bank Operations leadership.

This role is hybrid (Mon through Thu on-site / Fri remote, 800-500 PM) at the UMB Technology & Operations Center located in downtown Kansas City, MO.

How You Will Spend Your Time

• Provide subject matter support to the team and business partners in unpredictable scenarios.
• Communicate clearly with coworkers, managers, and business partners to create, evaluate, and present reports.
• Maintain documentation, workflows, and operational procedures.
• Process data accurately while performing multiple tasks.
• Create and produce reports to analyze operational data, reconcile inconsistencies, and to identify trends or performance issues and improvement opportunities.
• Perform in-depth research utilizing a variety of reports and systems.
• Proactively identify opportunities for operational enhancement.
• Lead projects and improvement initiatives based on process analysis.

Qualifications

• Bachelor’s degree or at least 5 years of equivalent experience with banking or financial processing.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with strong documentation and organizational skills.
• Strong knowledge of bank services and operations.
• Ability to manage multiple priorities in a fast-paced operational environment.
• A highly motivated self-starter mindset with the ability to determine priorities, plan, organize, and follow through on tasks.
• Strong skills in Microsoft 365 (Excel, Word, & SharePoint).

Bonus Points if you have

• Knowledge of UMB Consumer banking products, services, systems, and policies and procedures.
• Experience with business analytics (Power BI, Tableau, etc.).
• Knowledge of UMB Commercial/business banking products, services, systems, and policies and procedures.
• Experience with ServiceNow.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.

This position was posted on 08/21/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range

$59,085 - $86,922

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You’re more than a means to an end - a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.