Sr. Operations Associate (Mail & Statement Services)

umb; Kansas City (MO); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Annual incentive pay

Paid holidays

Medical, dental, vision insurance

Job summary

UMB in Kansas City, MO is seeking a Sr. Operations Associate for on-site support of centralized mail and print services.

You will handle incoming/outgoing mail, courier coordination, and basic print production while ensuring confidentiality and compliance with bank policies. The role requires 4+ years in banking/financial admin, strong attention to detail, and the ability to work autonomously in a fast-paced environment.

Qualifications

• 4+ years of banking or financial administrative experience.
• Excellent attention to detail and strong organizational skills.
• Clear written and verbal communication with coworkers and partners.
• Technical aptitude and ability to learn company systems quickly.
• Ability to work autonomously and escalate issues when needed.
• Identify errors or inconsistencies in daily operations and resolve or escalate them.

Responsibilities

• Receive, sort, distribute, and dispatch mail according to SLAs.
• Process mail including interoffice, packages, overnight deliveries, and certified mail.
• Prepare outgoing mail (metering, labeling, tracking, logging).
• Coordinate with external courier vendors for timely service.
• Assist with print production tasks (copying, scanning, collating).
• Operate and maintain mail and print equipment; troubleshoot issues.
• Support high-volume print jobs and deadline-driven projects.
• Ensure print requests meet turnaround times.
• Handle and pay invoices for mail and print services.
• Assist with associate training as needed.
• Participate in QA testing, disaster recovery testing, or other projects.

Skills

Attention to detail

Organization

Time management

Clear communication

Autonomy

Problem solving

Job description

The Sr. Operations Associate within the Mail and Print Operations team supports the daily operation of centralized mail and print services enterprise wid. The role is responsible for the accurate, timely, and secure handling of incoming and outgoing mail, courier services, and assist with print production tasks. The position plays a key role in ensuring operational efficiency, confidentiality, and compliance with bank policies and regulatory requirements. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by Bank Operations leadership.

This role is on-site (Mon through Fri, 8:30 - 5:00 PM) at the UMB Technology & Operations Center located in downtown Kansas City, MO.

How you will spend your time:

• Receive, sort, distribute, and dispatch incoming and outgoing mail in accordance with established SLAs.
• Process all mail including interoffice, packages, overnight deliveries, and certified mail.
• Prepare outgoing mail, including metering, labeling, tracking, and logging as required.
• Coordinate with external courier and delivery vendors to ensure timely and accurate service.
• Assist with print production tasks including copying, scanning, collating, and finishing documents.
• Operate and maintain print and mail equipment.
• Perform basic troubleshooting of print and mail equipment and escalated issues as needed.
• Support high-volume print jobs and deadline driven projects.
• Ensure print requests are completed accurately and withing established turnaround times.
• Handle and pay invoices for mail and print services.
• Assist with associate training as needed.
• Participate in quality assurance testing, disaster recovery testing, or other projects as assigned by manager.
• Understand and remain current on related industry activity, changes, regulations, etc.

We are excited to talk if you have:

• At least 4 years of banking or financial administrative experience.
• Attention to detail, organization, and time management skills.
• Ability to communicate clearly with coworkers, managers, business partners, and clients.
• Utilized technical aptitude allowing for quick learning of company systems, platforms, and products.
• Worked autonomously, escalating issues, problems etc. as appropriate.
• Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalating issues, problems etc. as appropriate.

Bonus Points if you have:

• Bank operations experience specifically to ACH, ATM, Lockbox, Wires, or Deposit Operations.
• Ability to understand processes end to end and cross-functional work with other operational units.
• Strong problem-solving and analytical skills.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.

This position was posted on 08/24/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range: $44,685 - $65,736

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

Benefits:

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• and various associate banking benefits

Are you ready to be part of something more? You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because