Operations Manager: Lead Teams, Improve Safety & Delivery

Amazon; Arlington Heights (IL); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Arlington Heights, IL seeks an Operations Manager to lead a mixed salaried and hourly team, driving safety, quality, attendance, and performance. You will guide productivity improvements with data-driven decisions and manage end-to-end workflow from first to last mile, adapting with site variations and cross-functional collaboration.

The role promotes growth across fulfillment sites, with a focus on mentoring teams, meeting customer delivery promises, and shaping

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience.
• Flexible schedule including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Develop productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.
• Lift up to 49 pounds and stand/walk for up to 12 hours.

Skills

People management

Performance management

Leadership

Data-driven decisions

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon.com Services LLC in Arlington Heights, IL seeks an Operations Manager to lead a mixed salaried and hourly team, driving safety, quality, attendance, and performance. You will guide productivity improvements with data-driven decisions and manage end-to-end workflow from first to last mile, adapting with site variations and cross-functional collaboration.

The role promotes growth across fulfillment sites, with a focus on mentoring teams, meeting customer delivery promises, and shaping