Operations Manager: Lead Teams, Drive Safety & Delivery

Amazon; Hagerstown (MD); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager to lead and develop a team of salaried and hourly personnel at our Maryland (Hagerstown) site. You will drive productivity through data-driven decisions while ensuring safety, quality, and on-time customer delivery.

The role requires 3+ years in people and performance management, a bachelor's degree (or equivalent) or 2+ years Amazon experience, and flexibility to work evenings, weekends, and holidays.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Employee management

Performance management

Education

Bachelor's degree or equivalent, or 2+ years Amazon experience

Job description

Amazon is seeking an Operations Manager to lead and develop a team of salaried and hourly personnel at our Maryland (Hagerstown) site. You will drive productivity through data-driven decisions while ensuring safety, quality, and on-time customer delivery.

The role requires 3+ years in people and performance management, a bachelor's degree (or equivalent) or 2+ years Amazon experience, and flexibility to work evenings, weekends, and holidays.