Operations Manager — Lead Teams, Drive Delivery Excellence

Amazon; North Haven (CT); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

RSUs

Job summary

Amazon in North Haven, CT is seeking an Operations Manager to lead a team of salaried and hourly staff, drive safety, quality, attendance and performance, and make data-driven decisions to improve productivity and customer delivery.

The role involves mentoring the team, coordinating with Safety, Engineering, Loss Prevention and HR, and implementing Lean/process improvements in a dynamic, high-volume environment with weekend/nights shifts and physical requirements.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Project leadership

Lean process

Problem solving

Customer service

Communication skills

Education

Bachelor's degree

Job description

Amazon in North Haven, CT is seeking an Operations Manager to lead a team of salaried and hourly staff, drive safety, quality, attendance and performance, and make data-driven decisions to improve productivity and customer delivery.

The role involves mentoring the team, coordinating with Safety, Engineering, Loss Prevention and HR, and implementing Lean/process improvements in a dynamic, high-volume environment with weekend/nights shifts and physical requirements.