Operations Manager — Lead Teams & Boost Productivity

Amazon; Petersburg (VA); On-site; USD 90,000 - 115,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead a salaried and hourly workforce, driving safety, quality, and productivity. You will guide teams through data-driven decisions, stay aligned with customer delivery promises, and coordinate with Safety, Engineering, and HR to meet business objectives.

The role emphasizes developing staff, managing large-scope projects, and improving through Lean, Kaizen, and Six Sigma methodologies in a dynamic fulfillment environment.

Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Skills

Leadership

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Customer service skills

Education

Bachelor's degree or equivalent

Bachelor's or Master’s in Engineering/Operations/Supply Chain

Tools

Lean process

Kaizen

Six Sigma

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead a salaried and hourly workforce, driving safety, quality, and productivity. You will guide teams through data-driven decisions, stay aligned with customer delivery promises, and coordinate with Safety, Engineering, and HR to meet business objectives.

The role emphasizes developing staff, managing large-scope projects, and improving through Lean, Kaizen, and Six Sigma methodologies in a dynamic fulfillment environment.