Operations Manager - Lead Safety, Service & Team Growth

Sunstate Equipment Co., LLC; El Paso (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company truck, cell phone, and laptop

Annual bonus

401K matching

Amazing benefits package

Work boot allowance

Rent any equipment for free

My Holiday benefit

Job summary

Sunstate Equipment Co., LLC in El Paso, TX, is seeking an Operations Manager to lead branch teams, optimize safety and service standards, and drive sales efficiency. The role demands strong leadership, clear communication, and hands-on coaching across departments.

You will review performance reports, manage fleet and equipment needs, and partner with sales to deliver exceptional customer service. This position offers weekly pay and comprehensive benefits.

Qualifications

• Strong leadership experience 3+ years required.
• Proven track record developing and empowering your team.
• Maintain High standards with regards to Safety and Service.
• Advanced communication skills, both verbally and written, in English.
• Advanced customer relations and problem-solving skills.
• Intermediate typing and computer skills – specifically with Microsoft Office.
• Collaboratively work with branch employees and management to achieve business sales and efficiency goals.

Responsibilities

• Review daily, weekly and monthly reports with Branch Manager to monitor branch performance and take corrective action with any deficiencies which includes developing action plans.
• Monitor fleet performance and prepare equipment requisitions for additional equipment.
• Participate in training development of a dedicated work force while seeking to provide opportunities for career growth for each individual. Provide immediate coaching and guidance as it relates to their performance.
• Participate in employee job performance reviews and develop action plans for their continual training and development.
• Promote a teamwork-oriented environment to provide exceptional customer service.
• Develop and empower all employees to make sound decisions.
• Communicate with sales on leads and customer feedback to ensure that exceptional customer service is delivered.
• Participate in monitoring and use of training assessment tools to ensure exceptional customer service skills of inside salespeople.

Skills

Leadership

Communication skills

Customer relations

MS Office

Team collaboration

Tools

Microsoft Office

Job description

Sunstate Equipment Co., LLC in El Paso, TX, is seeking an Operations Manager to lead branch teams, optimize safety and service standards, and drive sales efficiency. The role demands strong leadership, clear communication, and hands-on coaching across departments.

You will review performance reports, manage fleet and equipment needs, and partner with sales to deliver exceptional customer service. This position offers weekly pay and comprehensive benefits.