Operations Manager - Last Mile & Productivity

Amazon Inc.; City of Tonawanda (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Amazon Inc. is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across multiple shifts. You will drive safety, quality, attendance, and performance while delivering orders on time and to the correct location.

The role focuses on data‑driven decisions, workforce engagement, and cross‑functional collaboration with Safety, Engineering, and HR to meet business outcomes. This is an on‑site role at our Tonawanda, NY facilities.

Qualifications

• Minimum 3 years of operations management experience.
• Experience leading both salaried and hourly teams preferred.
• Experience driving productivity improvements using data-driven decisions.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and workload balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet business objectives.
• Lift up to 49 pounds and stand/walk up to 12 hours during shifts.
• Work in variable temperatures and weather; some sites include outdoor loading areas.
• Ascend and descend stairs where applicable.

Skills

People leadership

Project leadership

Productivity planning

Safety & quality management

Cross-functional collaboration

Physical stamina

Job description

Amazon Inc. is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across multiple shifts. You will drive safety, quality, attendance, and performance while delivering orders on time and to the correct location.

The role focuses on data‑driven decisions, workforce engagement, and cross‑functional collaboration with Safety, Engineering, and HR to meet business outcomes. This is an on‑site role at our Tonawanda, NY facilities.