Operations Manager - Last-Mile Leadership & Training

Amazon; Santa Fe (NM); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon in Santa Fe, NM is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring safety, quality, and timely delivery. This role involves training at an operating site up to 15 weeks away from the home site, with travel accommodations paid by Amazon.

You will drive data-driven decisions, manage shifts, and balance productivity to meet customer delivery promises while collaborating with Safety, HR, and support teams.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.

Responsibilities

• Support, mentor, and motivate your team.
• Lead large-scope projects with site and regional impact.
• Create and implement productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Ops Integration, Loss Prevention and HR to develop plans to meet business objectives.
• Lift up to 49 pounds, stand and walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.

Skills

People management

Performance metrics

Lean techniques

Team leadership

Education

Bachelor's degree or equivalent

Job description

Amazon in Santa Fe, NM is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring safety, quality, and timely delivery. This role involves training at an operating site up to 15 weeks away from the home site, with travel accommodations paid by Amazon.

You will drive data-driven decisions, manage shifts, and balance productivity to meet customer delivery promises while collaborating with Safety, HR, and support teams.